Accountmanager

Expanding customer relationships and seizing commercial opportunities! As an account manager, you actively expand a portfolio of customers in the Profit sector. You are the primary point of contact for your customers and help them extract more value from our software. You spot commercial opportunities, ensure timely contract renewals, and work actively on upsell and cross-sell.

As an account manager, you are a relationship manager, advisor, and deal closer all in one. You schedule multiple customer appointments per week, at least half of which are on-site, and conduct discussions regarding strategy, roadmaps, and optimizations. In doing so, you work closely with colleagues from customer success management, consultancy, product, and marketing to realize long-term customer value.

You are part of a sector-oriented account team, for example in education, local government, or healthcare. Within that team, you work together with colleagues from sales, customer success, and consultancy.

During your first months, you will get a flying start with an onboarding process, in which you will get to know our software, market, and customers well. You will soon manage your own customer portfolio and work towards measurable results such as:

• You spot whitespace within your customer portfolio and actively pursue it. 
• You do not wait for an opportunity to present itself; you create it yourself.
• You immerse yourself in the tool and its use by the customer, so that you can identify new applications and commercial opportunities.
• You ensure structural revenue growth through upsell, cross-sell, and consultancy deals.
• You build smart account plans for strategic customers, focused on growth.
• You make customers happy and thereby maintain a high renewal rate of contracts.
• You maintain a sharp view of your sales pipeline and forecast accurately.

Together, we strive for maximum customer value, growth, and long-term cooperation. Your success is the success of your customers.

• You have a completed HBO (higher professional education) or WO (university) degree.
• You have at least 3 years of experience in a commercial B2B role, preferably in SaaS.
• You have demonstrable experience in actively expanding a customer portfolio and securing new revenue.
• You are proactive in detecting new opportunities within existing customers.
• You are commercially sharp, thinking in terms of both customer value and results.
• You work in a structured manner and take ownership of your forecast and targets.
• You know how to sell and negotiate strategically.
• You speak and write fluently in Dutch and English.
• You get energy from customer contact and valuable conversations.
• You continue to develop yourself and are always looking for ways to improve.
• You take immediate action and get things done.

We will give you a few free tips for your motivation letter. We are curious about your analytical abilities and experience with leadership and coaching, but also how you have previously devised an outbound sales strategy. We are, of course, also curious as to why you are applying for this exact position and why you would like to work at TOPdesk.