Senior Customer Success Manager

In addition to a challenging role with plenty of freedom, responsibility, and a great impact on the further growth of Lease a Bike, we offer much more:

• A gross monthly salary between € 3,950 and € 4,450. 

• 8% holiday allowance, a 10% bonus scheme, and an annual profit sharing;

• An annual allocation of 20 statutory leave days, 5 non-statutory holiday days, and 6 ATV days based on full-time employment;

• A brand-new lease bike of your choice (Pon brand) with a monthly employer contribution;

• A travel allowance or Shuttel card for the days you travel to the office;

• Focus on development: The opportunity to continuously develop yourself through, among other things, our Winter and Summer lab trainings;

• A healthy lunch at the office in Amersfoort for a small contribution;

• A home office facilitated by us with the possibility of a net home office allowance for when you want to work from home occasionally;

• Collective health insurance with ONVZ or Zilveren Kruis including an employer contribution;

• And, last but not least, an attractive pension scheme at the Pon Pensioenfonds of 30%, in which Lease a Bike contributes 20%.

All of the Netherlands working on a bike! That is the powerful mission of Lease a Bike, which we pursue daily with full passion. To further expand our market-leading position and make even more impact, we are looking for a commercially driven Senior Customer Success Manager.

In this role, you will receive responsibility over a portfolio of medium and large accounts. You will help new customers onboard successfully and build long-term relationships. High customer satisfaction and getting as many employees as possible on a bike are your most important goals here. Of course, you won't do this alone: you will work closely within a driven team of 6 colleagues.

As Senior Customer Success Manager, you are the central hub between your customers and our internal organization. You interface daily with employers and serve internally as the connecting link between Sales, Product & Innovation, Marketing, and Customer Support. Within your portfolio, you will focus specifically on companies with 500+ employees.

As soon as Sales has signed the cooperation agreement, you take over the baton. You lead the implementation and guide the customer throughout the entire lifecycle. You advise employers on crucial policy choices, help them set up the platform optimally, and develop targeted activation campaigns. In this way, you ensure that the bicycle scheme remains top-of-mind in the long term and that employee engagement remains continuously high, with the ultimate goal: getting as many employees as possible on a bike!

Additionally, you are analytically very strong. You use data to thoroughly analyze your customer segment, discover where opportunities lie, and know how to convert creative ideas into concrete actions and results.