Customer Success Specialist - Netherlands

• Demonstrable experience as a Customer Success Manager, Account Manager, or similar customer-oriented role in B2B SaaS; experience in healthtech or healthcare is a plus.

• Comfortable with strategic conversations with diverse stakeholders, from practice owners to executives of a healthcare group.

• Strong in structuring a large, diverse customer portfolio: you prioritize based on risk and value, not on who shouts the loudest.

• Works data-driven: you use usage data and signals to prepare for conversations.

• You speak Dutch and English well.

• Comfortable in a fast-growing environment where processes are not yet established everywhere and you help build them yourself.

Build something monumental for Healthcare!

At Tandem Health we're reimagining healthcare by putting clinicians first. Our platform - designed by clinicians, for clinicians - is built on deep insight into real-world pain points, with intuitive medical notes and workflows that truly support patient care.

We're a fast-scaling health-tech company backed by top investors and expanding globally. We move fast, stay curious, and believe building something that matters starts with an extraordinary team. If you're passionate about impact and innovation, we'd love to meet you!

• You are the fixed point of contact for a portfolio of healthcare customers, ranging from smaller accounts to strategic clients.

• You build a success plan per customer: clear goals, adoption milestones, and a shared vision of what success means.

• You plan and lead kick-offs, quarterly meetings, and year-end reviews, and ensure that renewals are no surprise for the customer or for us.

• You recognize risks early, such as declining usage, changing stakeholders, or dissatisfaction, and take action before it becomes a churn risk.

• You identify upsell and cross-sell opportunities and pass them on to the right colleagues; you do not perform the sales yourself.

• You work together with the support and implementation team so that all customers maintain a consistent experience

• You identify recurring patterns in adoption or complaints and share them with product and support.

Who you are

Location:
This is a full-time position at our office in Leiden. Occasionally you will travel for a kick-off or QBR at a customer site, but you will do the majority of your work from the office or remotely.

• The opportunity to help build the Customer Success team of a fast-growing European healthtech scale-up, with room to grow.

• Market-competitive salary and secondary benefits

• Regular team outings and social activities.

• A fun and driven team!

At Tandem, we move fast, think big, and take ownership. We're a high-performing, diverse team with a shared drive to change the future of healthcare - and we're just getting started.

Our culture is built on action, ambition, and learning. You'll be trusted to take the lead, challenge yourself, and make an impact from day one. We believe real growth happens when you're stretched, supported, and surrounded by smart, passionate teammates who want to win together.

Even though we're spread across countries, we come together often in Sweden for team meetings, social events, and offsites - blending global reach with real human connection.

We hire for talent, potential, and attitude - valuing different backgrounds and fresh perspectives. Great ideas come from everywhere, and we're building a team that reflects the world we want to change.

Tandem handles sensitive patient data and will conduct a background check before hiring any candidate.