Associate Customer Success Manager

• You stimulate customer engagement and the successful use of our solutions within their organization;
• You provide inspiring product training, presentations, and demos, tailored to the needs of different teams and users;
• You support customers with user campaigns, product introductions, and other activities that contribute to a successful application of our solutions;
• You build sustainable relationships with decision-makers and key stakeholders and help them get maximum value from our solutions;
• You use CRM systems and other customer-oriented tools to effectively manage customer contact, activities, and follow-up;
• You support change and implementation processes, including through training, best-practice playbooks, and internal ambassador programs;
• You actively follow developments in the field of AI and help customers understand its possibilities and apply them successfully;
• You share relevant insights, trends, and best practices and translate these into concrete opportunities to further assist customers.

• A completed bachelor's degree or comparable work experience.
• Experience within Customer Success, Sales, Consultancy, or a commercial or customer-oriented role;
• A consultative approach: you ask the right questions, listen actively, and know how to uncover the underlying customer need;
• The ability to quickly build knowledge of complex products and services;
• Excellent communication skills, both verbal and written;
• Strong presentation skills and the ability to engage different target groups in your story;
• Good organizational skills and the ability to manage multiple priorities simultaneously;
• Experience with Salesforce, Gainsight, ChurnZero, or similar platforms is a plus.

We encourage a healthy work-life balance throughout the entire organization and offer our employees attractive employment opportunities. With various wellbeing initiatives, shared parental leave, support for training, and the possibility to take a sabbatical, we help you meet both your current responsibilities and your long-term goals.

You can arrange your working hours flexibly. This allows you to adjust the moments you work during the day to what best fits your schedule and work at the times when you are most productive.

Nexis® Solutions, part of LexisNexis and the global RELX family, gives customers access to leading data through a flexible and scalable range of solutions, including our award-winning Nexis® research platform.

By providing rapid access to a vast amount of enriched data, supported by intelligent technologies, Nexis Solutions helps organizations in business, media, the non-profit sector, government, and academia worldwide to discover actionable insights and make informed, results-oriented decisions.

Our AI solutions help customers transform the way they find, analyze, and apply information, so they can work more efficiently and make better-informed decisions.

Primary Location Base Pay Range: NLD Amsterdam (Radarweg) €44,500 - €74,300. This role is covered by the Collective Labor Agreement Publishing Industry.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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