Capacity Manager Sopra Steria Noord

• At least 5 years of experience in a similar role (e.g., Resource Manager, Service Delivery Manager, Project Manager, or Program Manager).
• Excellent command of the Dutch and English languages.
• You have a sense for commercial opportunities and know how to translate this into appropriate actions.
• Effective collaborator with the ability to manage conflicting interests.
• Combines operational excellence with a data-driven mindset.
• Excellent relationship management and communication skills.
• You are analytical, flexible, and stress-resistant.
• You are organizationally sensitive and empathetic.
• Detail-oriented and able to maintain oversight in complex situations.
• You dare to provide clear direction and manage colleagues and management when necessary.
• You are experienced in using PowerPoint, Excel, and functionalities such as pivot tables and dashboarding.
• Proactive attitude: seeing what is needed to keep operations running smoothly (setting priorities)

• Experience with numbers & finance and/or willingness to learn
• Strong internal network (Sopra Steria NL)
• Experience with Data & Data analysis (e.g., PowerBI) and/or willingness to learn

Sopra Steria offers tailor-made end-to-end corporate technology and software solutions that help organizations make bold choices and achieve results. And successfully! With more than 51,000 colleagues in nearly 30 countries, we are among the top European digital solutions providers. Successful organizations in Europe rely on our technology because we continue to strive for innovation, collaboration, and business development.

The world is how we shape it.
Let’s shape it together

Do you have an eye for detail and the ability to create impact on both short- and long-term objectives? As a Capacity Manager, you play a crucial role in optimizing the deployment of our people and resources and ensuring internal operations run optimally (Operational Excellence). You have a helicopter view and maintain oversight, thereby keeping focus on the right priorities for yourself and your colleagues.

• Optimize resource capacity through accurate planning and forecasting.
• Monitor resource processes efficiently and intervene proactively where necessary.
• Ensure up-to-date, high-quality CVs for all team members.
• Direct, safeguard, and ensure compliance with operational requirements, including: hours, rates, margins, and resourcing.
• Achieve a sustainable balance between resource supply and demand.
• Promote operational excellence and the "house in order" principle by continuously monitoring and improving them.

1. Resource management and sourcing
Making daily decisions regarding resourcing for projects and assignments, including collaboration with the Sourcing Hub and Sales as SPOC

2. Quality monitoring and process optimization
Performing audits and implementing improvement actions for CV quality, margins, and operational processes

3. Reporting and performance analysis
Preparing essential reports (rates, productivity) and performing analyses to increase gross margins

4. Billability and productivity improvement
Driving the improvement of billability to improve TC ratios, reduce absences, and minimize productivity loss

5. Strategic employability of employees
Promoting sustainable employability by linking employees to challenging and strategic assignments

6. Coordinator of internal organization and operational reporting  

• Preparation of various governance meetings
• Management of mailing lists
• Setting up and sending newsletters
• Operational reports according to governance agreements

• Effective follow-up and execution of actions within the resource process.
• Mastery of bench management with timely interventions.
• Accurate, timely, and complete time registrations.
• High-quality, up-to-date CVs of all resources.
• Improved productivity and billability ratios.
• Optimized gross margins and TC ratios.