PSV FANdesk Employee

Starting your career at PSV and making a difference for our supporters every day? As a FANdesk Employee, you combine personal contact with a look behind the scenes of the club. Whether it concerns Ticket Sales, the FANstore, Stadium Visits, Tours, or the FANclub: you listen, think along, and help fans further. This way, you make a difference with your communication skills, get to know the service behind PSV up close, and discover how our service can become even better.

Together with an enthusiastic team, you are the first point of contact for our supporters via telephone, email, WhatsApp, and live chat. From a practical ticket question to a complaint: you listen, investigate what is happening, and help the supporter further. But your impact goes beyond one good answer. You draw connections between recurring questions and view our service through the eyes of the supporter. What challenges do fans face? What can be made simpler, smarter, or more personal? With those insights, you think along about better processes and innovative digital solutions. In this way, you combine personal contact with careful work behind the scenes and help build an ever-improving supporter experience.

You work full-time and report to the FANdesk Coordinator.

• You speak with supporters personally via telephone, email, WhatsApp, and live chat, making a difference with clear answers.

• You help fans on their way with their purchase and service questions and let them experience the hospitality of PSV from the very first contact.

• Behind the scenes, you also ensure everything is correct: you support the administration and maintain customer data carefully.

• You dive into the systems behind our supporter contact and learn to work with Unify, Freshdesk, Aspos, SIIP, and Kore.

• You take complaints seriously, ensure careful handling, and are ready to support the FANdesk on match days.

• You tackle more complex supporter questions, investigate what is happening, and ensure appropriate follow-up.

• You recognize patterns in recurring questions and, thinking from the perspective of the supporter, contribute ideas for better processes and smart digital solutions that advance our service.

• Experience with customer contact from an internship or part-time job is a plus. You do not need years of work experience: your service-oriented attitude and motivation to learn are what we find important.

• You quickly master new systems. Experience with Freshdesk is a plus, not a requirement.

• You have an affinity with football and PSV in particular, and want to contribute to a great supporter experience.

• You communicate clearly and pleasantly in Dutch and English, both orally and in writing.

• You are representative and hospitable, listen well, and take initiative to help supporters further.

• You are stress-resistant

• You switch easily between questions and tasks, think in solutions, and are curious about the possibilities of IT and AI.

You recognize yourself in our core values: performance-oriented, hospitable, reliable, socially involved, and innovative.