Front Office Employee

·       A competitive salary between € 3,200.00 - € 4,400.00; matching your competencies and experience; 

·       Finding a healthy balance between work and private life is important to us: 30 vacation days per year and the possibility to purchase more; 

·       8% holiday allowance. 

For your own sustainability: 

·       Make free and unlimited use of our own sports facility "The Box" on the Priva Campus, with various classes in, for example, CrossFit, Pilates, and Spinning; 

·       Participation in the Priva pension scheme; 

·       Training opportunities via our own Priva Academy. 

Are you customer-oriented, a strong communicator, and interested in solutions? Then we are looking for you! In this versatile role, you are the first point of contact for our partners and end users. With your service-oriented attitude, commercial eye, and enthusiasm, you ensure an optimal customer experience and contribute to the growth of our services.

Your future ecosystem
Between Rotterdam and The Hague lies the greenhouse capital of the world: the Westland, where our campus is located in De Lier. A region with a major economic impact for the Netherlands as the world's second largest food exporter. Priva was founded in this 100 square kilometer area in the 1950s and is still a family business.

We originated from our expertise in climate control in greenhouse horticulture and have grown into a high-tech family business and world market leader. We develop hardware, software, and digital services for climate control, energy saving, and optimal reuse of water.

Our goal is to become the largest digital service provider through "Climate as a Service". We make it possible for horticulture to become predictable and scalable, while we support customers worldwide in realizing their business objectives.

As a Front Office Employee, you are part of the Front & Back Office Horticulture team. Within the Front Office team, you work closely with Account Managers, Technical Support, Installation Partners, and end users of our systems. Together, you ensure the best customer experience.

What will you do?
In this position, you are the first point of contact for our Partners and end users. You provide first-line support and know how to handle customer questions quickly, friendly, and correctly. For more complex issues, you know how to escalate them to the right colleague or department.

· Handling commercial and technical questions about our products.

· Technical issues, which you handle carefully and efficiently.

· Questions about training, for example our classroom training sessions.

· You prepare quotes yourself and issue them via our sales tools.

· You prepare and carefully manage contracts for digital services such as Priva One, API solutions, ECO, and future digital services yourself.

· You provide first-line technical advice to Partners, where you handle simple technical issues independently.

· You sell and advise on digital services and subscriptions to existing and potential customers.

· You actively follow up on outstanding contracts and quotes, including calling back on agreements that have not yet been signed.

· You occasionally visit customers to present digital services, discuss commercial opportunities, and further strengthen customer relationships.

· You fulfill a key-user role for various systems such as Finance & Operations, Customer Engagement systems, and future AI tools. In this, you work closely with IT on optimizations, user adoption, and process improvements.

· Interested in digital solutions, data, software, and innovations within modern horticulture.

· Comfortable in a role where service, commerce, and technical support converge.

· Experienced or demonstrably interested in working with CRM, service, and AI-driven systems.

You listen actively, think along, and identify opportunities to offer our Partners and end users that little bit extra. You combine excellent service with commercial alertness and actively contribute to the growth of our digital services. You make the difference and know how to create a true WOW experience.

·       A strong communicator, both orally and in writing. 

·       A problem solver and accurate. 

·       A true team player who loves to collaborate. 

·       Someone who enjoys getting to know our Partners well. 

·       Handy with various systems. 

·       Commercially minded and able to recognize opportunities for digital services and convert them into concrete customer conversations. 

·       You have a proactive and eager-to-learn attitude and are motivated to continuously learn. 

It is Priva's mission to create an optimal environment where people can work, grow, and develop. We offer global solutions for horticulture and building automation. Our ambition is to be known as the leading technology and service provider for sustainable urban deltas. We are proud that our solutions result in lower consumption of natural resources and contribute to several of the Sustainable Development Goals (SDGs). 

Our culture is built around our core values: Sustainability, Innovation, Make It Happen, and Human. In our latest employee engagement survey, our colleagues described our culture primarily as: open, ambitious, innovative, friendly, involved, informal, flexible, and down-to-earth. We want to be a dynamic, fast, flat, and informal organization, where our colleagues are given the space to grow and develop. 

We believe that, to be successful, it is important to involve people with different perspectives, backgrounds, and cultures. Every day we continue to build our open culture with people who are driven to turn our vision into reality, regardless of whom they love, where they come from, or what they believe. 

Do you see yourself as the go-to contact for our partners and customers and do you get energy from a combination of service, commerce, and solutions? Then apply now and build the future of horticulture together with us.