Service Delivery Manager

• A good salary: € 4,000 - € 5,500 per month

• Space and budget to invest in your personal and professional development

• A MacBook Pro and a smartphone of your choice

• Telephone and travel allowance

• Excellent facilities for working from home and remote work

• Lunch allowance

• Many activities, such as weekend trips, drinks, and fun team outings

Ensure our platform becomes smarter and easier with every customer

A customer is only truly helped when the use of Ockto becomes easier over time, not more complicated. As Service Delivery Manager, you will ensure this: you proactively signal where the platform, our processes, or the customer experience can improve, and you translate recurring questions and patterns into automation, self-service, and structural improvements. This way, Ockto not only remains reliable but becomes noticeably easier to use, for customers and for ourselves.

You are the connecting link between the customer, the Business Consultant, the Product Owner, and the Value Stream Teams. You monitor SLAs, process change requests, and execute releases, but your greatest impact lies in what you do afterwards: recognizing patterns, proposing improvements, and ensuring that solutions do not have to be reinvented every time. In this way, you help customers move forward and make our platform smarter, even as we grow rapidly.

You ensure that the use of Ockto becomes increasingly easier and smarter for customers, while the operational foundation underneath remains solid. As Service Delivery Manager:

• You proactively signal opportunities to improve the platform, our processes, or customer ease of use, and you develop these into concrete improvement proposals.

• You translate recurring questions and patterns into automation, self-service, and structural improvements, together with Agent Ops and Reliability.

• You are involved in implementations from the kick-off and, together with the Business Consultant, you monitor that everything continues to work well and smoothly.

• You are responsible for the technical onboarding of new customers and maintain this for existing customers, in accordance with our SOC2 standards.

• You monitor SLAs and, together with 1st-line support, resolve customer questions and bottlenecks.

• You process change requests and execute customer-oriented releases, from new functionality to data model changes, with clear communication about them.

You will receive a role with significant influence on the ease of use of our platform, the satisfaction of our customers, and how smartly we continue to scale.

• Ownership of the ease of use and the operational and technical side of our most important customer relationships, such as ING, BMW, and Vesteda.

• Space to help shape our automation and self-service agenda, and to actually see your improvement proposals reflected in our platform and our processes.

• Short lines and space to prepare and implement improvements yourself.

• Collaboration with experienced colleagues from various fields of expertise.

• Space to further develop your skills.

You will join a team that places great value on diversity and collaboration, and you will experience a friendly, ambitious, and innovative working environment.

Ockto is the leading platform for future-proof wallet services. For more than ten years, we have been reducing friction in sharing, verifying, and enriching personal data. In this way, we help organizations and people trust each other faster, based on the right information.

From our office in Naarden, we work with a team of specialists on data-driven customer journeys that are right the first time.

Ockto. Built for trust.

Do you see yourself as our new Service Delivery Manager? Then apply immediately!

After your application, we will contact you within 5 working days to discuss the vacancy and answer any questions.

Would you like to know more about the position and working at Ockto first? Feel free to contact us via hr@ockto.nl

Curious about our company culture, core values and the recruitment process or do you want to view other vacancies? Then take a look at:

https://ockto.recruitee.com

At Ockto, we use your cover letter and CV only during the application procedure to assess your application. If you are rejected, we will keep your application data for four weeks.