Safety & Service Employee Utrecht LIST (Nationally Deployable Service Team)

For this vacancy, based on a 36-hour work week, we offer:

Salary:

• Starting salary between € 2,725.56 and € 3,186.00 gross per month. Ultimately, your salary can increase up to € 4,114.44 during your career.
• 3+ years of experience as a BOA-domain 4? Then the starting salary can increase up to € 3,831.84 gross per month. Ultimately, your salary can increase up to € 4,114.44 during your career.
• Allowance for irregular shifts. During training an average of € 220 gross per month and after training an average of € 900 gross per month.

And

• Paid training and salary from your 1st working day.
• A permanent contract after 1 year if you prove suitable for the position.
• 8% holiday allowance, 3% year-end bonus, and a good pension scheme.
• 24 to 32 vacation days + extra days off due to irregularity.
• Possibility to exchange 3 Christian holidays.
• NS Business Card 2nd class for free train travel (family members travel for free during off-peak hours).
• 1st class travel for an additional personal contribution.
• As soon as you have worked at NS for 1 year, you will also receive a discount on European train journeys.
  Referral bonus for new colleagues of € 1,000 net.

If you want to know more, view the NS CAO here.

This is why you want to work as a Safety & Service LIST employee at NS

This is a position for people seeking variety and who enjoy working where it is busy. You will be deployed at times and locations where safety requires extra attention, such as during events, matches, and major travel days.

Your work revolves around maintaining an overview, directing people, and acting in the moment. You are in the middle of the bustle, working at different times and throughout the country.

Want to know more about how it works in practice? Then sign up for an online information session and hear from employees themselves how the work looks in practice. An overview of all events can be found here.

You monitor the safety of large groups of travelers, especially during events and peak moments such as a match, concert, or King's Day. You are visibly present, direct passenger flows, and prevent situations from getting out of hand. If that is not enough, you act professionally and decisively.

This is what you will do

• Supervising stations and trains throughout the Netherlands.
• Guiding and directing large flows of travelers.
• Providing service to (often international) travelers.
• Identifying and preventing unsafe situations.
• Acting in a de-escalating manner during tension or aggression.
• Taking enforcement action during violations and emergencies.
• Searching, drawing up official reports, and using force within your authority.
• Collaborating with colleagues and emergency services, such as the police.

Your base is Utrecht. From here, you will be deployed nationally, especially during large events and busy moments. You work at varying locations and times, sometimes including a hotel overnight stay.

The focus on crowd control within the Netherlands gives you the freedom to discover the entire country during your work. You are part of a close-knit and cohesive team of 28 Safety & Service colleagues and 1 LIST team manager.

A shift always starts with a briefing with your colleagues in which you discuss what is happening during that shift. As a duo, you will head out and ensure that you are visibly working, both at the station and on the train. You may also be deployed to another station if there are emergencies.

Training:
If you are hired, you will follow an internal training program of 26 weeks (36 hours per week). You will work in practice at the location under the guidance of a workplace mentor and you will attend lessons at the NS Learning Center in Amersfoort. You will also have workplace assignments and force and self-defense training (RTGB). This allows you to combine professional knowledge with practical experience.

More information about the training program can be found here.

You understand that safety begins with communication. You remain calm, even under pressure. You know how to act professionally and respectfully. You always work together with one or more colleagues. The following is important for this position: