Customer Contact Representative

• You coordinate the desired delivery date with customers and record agreements correctly. Even when it is not possible on the preferred date due to high workload, you conduct this conversation empathetically and are clear with the customer. You are the point of contact for customers throughout the entire process and work closely with the engineer to achieve this.
• You coordinate internally with colleagues to arrive at a feasible execution date.
• You inform customers in a timely manner about what they need to arrange themselves (e.g., permits, accessibility, drawings) so that execution can start according to plan.
• You collect information from the customer order and check it for completeness so that every project contains a clear assignment for both the engineer and the executor.
• You proactively provide status updates to all stakeholders during the process and maintain files and systems accurately.

• You contribute directly to the energy transition by effectively organizing projects for municipalities, companies, and developers.
• You work daily alongside planners, engineers, executors, and contractors in a dynamic environment.
• You can count on good employment conditions such as a 13th month, a personal budget of 10%, and opportunities for hybrid working.

As a permanent link between our customer and the organization, you ensure smooth communication and optimal coordination of project planning and progress.

As a customer contact representative within the Workforce Management (WFM) department, you are the point of contact for customers such as municipalities, project developers, and companies towards our production facility in Roosendaal. With a customer-oriented approach and clear communication, you keep everyone informed of the progress. You work daily with planners and engineers and ensure that customers know exactly what is needed to execute the project successfully and according to plan. Additionally, it is important that customer expectations are well managed. In this regard, you may sometimes (for the time being) have to deliver a 'no'. This means that through your decisiveness, you can get the facts clearly on the table, and thus make steadfast choices.