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Service Coordinator Toyota

On-site in Ridderkerk·Full-time·Added 4 days ago (last checked 9 Nov)

Louwman Group

120 open roles

Our summary

Work mode
On-site, Ridderkerk
Contract
Full-time
Languages
Dutch

Skills

This job advert was originally written in Dutch.

Requirements

What we're looking for

  • Experience as a Service Coordinator within automotive or aftersales

Pay & benefits

What you'll get

  • Salary aligned with your experience and expertise

  • 24 vacation days + option to purchase extra days

  • 8% holiday allowance, paid monthly

  • ADV hours: flexible to take or have paid out

  • Staff discount on Louwman products

  • Training via our own learning environment and via Toyota

  • Growth opportunities within the Louwman Group

  • Net bonus of €1,250 for referring a new colleague

The role

Are you strong at organizing, do you maintain an overview in a dynamic environment, and do you get energy from satisfied customers and a smoothly running workshop? Then this is your next step at Louwman Toyota at one of our locations in Ridderkerk.

What you'll do

As a Service Coordinator, you are the pivot between reception, the workshop, and the customer. You ensure that everything runs like clockwork, from planning to execution. In our branch at one of our locations in Rijnmond, you will work with two strong brands: Toyota, known for reliability and innovation.

You support the service department in daily operations and monitor the progress of activities. You maintain an overview of the planning, coordinate with mechanics and service advisors, and intervene where necessary. Thanks to your approach, customers experience professional, clear, and pleasant service.

In addition, you actively think along about improving processes and help to continuously increase the quality and efficiency of aftersales. Your responsibilities include:

What will you do?

  • Coordinating and monitoring the daily service and workshop planning

  • Coordinating between reception, workshop, and warehouse

  • Identifying and resolving bottlenecks in the process

  • Supporting the Service Manager and the service team

  • Contributing to high customer satisfaction and service experience

  • Thinking along about process improvements and efficiency

What do we ask of you?

  • You are organizationally strong and easily maintain an overview

  • You communicate clearly and switch smoothly between different parties

  • You are service-oriented, stress-resistant, and solution-oriented

  • You work accurately and take responsibility

  • You have a proactive, hands-on mentality

What can you expect from us?

  • Modern workshop with professional tools

Hiring process

Do you recognize yourself in this profile and do you want to become part of our team? Apply directly via the application button or stop by the showroom for an introduction.

About Louwman Group

Industry
Automotive

In their own words

About the company & team

Louwman Ridderkerk is a leading Toyota and Lexus dealer in the region and is part of the Louwman Dealer Group. From our branch in the heart of The Hague, we serve customers with a wide range of new and used passenger cars and commercial vehicles. Additionally, we offer extensive services such as maintenance, body repair, financing, and insurance. As part of a national network of more than 70 locations, we combine local involvement with the strength of a large organization. Toyota is prominently present with us due to its excellent reputation for reliability, customer satisfaction, and sustainability. The premium brand Lexus is also represented by us, known for its refined finish, innovative technology, and luxury driving experience. Louwman Den Haag is part of the family-driven Louwman Group, which has been active in mobility, automotive, and healthcare for more than 100 years. We believe in sustainable relationships with our customers, suppliers, and employees. With us, you get the space to grow, to think along, and to make a real impact in a team that supports you.

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