Jobs in the Netherlands, in English.

Innovation Specialist (ePartners)

Hybrid in Rotterdam·Full-time·Added 3 days ago (last checked 26 Oct)

KPN

43 open roles

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Our summary

Salary: €4,658 - €6,814 a month
Work mode: Hybrid, Rotterdam
Contract: Full-time
Languages: Dutch
Experience: 5+ years

Skills

Nice to have

Ecommerce

This job advert was originally written in Dutch.

Requirements

What we're looking for

You possess at least:

5+ years of experience in optimization of online customer journeys: analyzing, recognizing, retrieving, and structuring improvement possibilities and stakeholder needs in a digital environment
Strong in translating business issues into functional and technical requirements; instead of 1 puzzle piece, you see the big picture
Technical knowledge and affinity regarding digital systems, portals, APIs, and data sharing
Strong analytical but also communicative skills: you feel comfortable in conversations with, for example, partners, technical specialists, and other stakeholders
Experience working in an environment where business and IT work closely together
A proactive, solution-oriented attitude;
Background in eCommerce is a plus

Pay & benefits

What you'll get

Of course, as an employer, we also have a lot to offer you. This is what you get from us:

A gross monthly salary of at least €4658 and at most €6814 depending on your work experience, based on 40 hours
13th month, part of it is paid out monthly and part in January of the following year. Or you can put it towards a FLEX & BOOST goal of your choice! Click here to read more about it
An annual individual and collective increase in accordance with our CAO
€ 1500 per year in availability budget that you may use at your own discretion for, for example, training, coaching, and courses
Flexible days off: our colleagues may decide for themselves (in consultation with the manager) how they manage their leave
A good work-life balance (such as 2 days in the office, 3 days at home, transition leave, exchanging a public holiday for a holiday of your religious or cultural preference)
Home office workshop to optimally set up your workspace at home, including a mobile phone & laptop, of course
50% discount on our products and services, so you can browse the internet, call, and stream affordably
Good travel expense reimbursement: you receive full reimbursement for your public transport costs or € 0.23 per kilometer if you travel by car. Prefer to come by bike? Then you can claim our bicycle allowance of € 0.40 per kilometer
Possibility to purchase a lease bike that KPN contributes to monthly (with an indefinite contract): from city bikes to e-bikes and from racing bikes to speed-pedelecs; you choose what you ride
Excellent pension conditions: a total contribution of 25% of your pensionable salary, of which KPN contributes 17.5% and you 7.5%

The role

You will work in the KPN SME ePartners team, where we make collaboration with partners smarter, faster, and future-proof. A young, growing team with plenty of freedom, responsibility, and room to make your mark. Your ideas? They won't stay in a drawer - we make them concrete, test them, and improve them together with our partners.

To further develop the digital journeys of our Business Partners, we are looking for an Innovation Specialist.

What you'll do

As an Innovation Specialist, you are responsible for discovering, initiating, and landing digital improvements within the online journeys of our Business Partners.

You analyze and discuss processes, user experiences, and data to make it clear where the bottlenecks are and where the most added value can be achieved. You do this not on an island, but in close contact with internal stakeholders and Business Partners.

Based on your analyses, you develop ideas and improvement proposals and investigate which digital solution directions best align with the needs of partners and the objectives of KPN.

When an initiative has taken sufficient shape, you work together with architects, Product Owners, and squads to further concretize the issue. The realization then lies with the squads. Throughout the process, you safeguard the original business objective and partner need and ensure that the solution continues to align with these.

After delivery, you take the lead in adoption, validation, and further optimization. You monitor the impact of improvements, collect feedback, and translate new insights into follow-up steps on the roadmap.

Analyzing digital partner journeys and discovering opportunities
You map out digital customer journeys, processes, and contact moments. Based on data, conversations, and observations, you identify bottlenecks and opportunities for improvement.

Initiating digital innovations
You investigate how existing and new technologies can contribute to a better partner experience, more efficient collaboration, and commercial growth. You translate insights into concrete improvement proposals.

Shaping solution directions
You help sharpen issues and work together with stakeholders to develop possible solution directions before these go to the squads for further elaboration.

Connecting business, partners, and IT
You bring different interests together, create support, and ensure that the partner need remains well represented throughout the entire process.

Stimulating adoption and continuous development
After the implementation of new functionalities, you collect feedback from users and translate this into new optimizations.