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People & Improvement Manager

Hybrid in Schiphol Centrum·Added 1 month ago (last checked 22 Oct)

KLM

64 open roles

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Our summary

Salary
€3,797 - €5,424 a month
Work mode
Hybrid, Schiphol Centrum
Languages
Dutch
Experience
3+ years

This job advert was originally written in Dutch.

Pay & benefits

What you'll get

  • A challenging role at a unique Dutch company;
  • A gross salary between € 3,796.93 and € 5,424.18 gross per month;
  • Plenty of room for personal development and great growth opportunities;
  • An excellent pension scheme;
  • 8% holiday allowance;
  • An end-of-year bonus of 8.33%;
  • A profit-sharing scheme, up to 20%;
  • 25 vacation days and 5 extra days off;
  • Significant discount on flight tickets (if you have been employed for at least 6 months);
  • A sustainable transport policy, including 100% free travel to work via Public Transport (within the Netherlands);
  • If your position allows it: working from home and working from abroad for up to 8 weeks (EU and Caribbean region);
  • Discount on your health insurance;
  • A budget for sustainable employability.

The role

Working as a people & improvement manager at KLM: the opportunity you truly do not want to miss. You help employees grow and improve processes that contribute to smooth passenger handling. Join the team at KLM Ground Services and, together with your team, make a difference for travelers at Schiphol every day.

What you'll do

As a people & improvement manager, you are responsible for the hierarchical management, development, and performance of approximately 45 employees. You are regularly visible on the work floor and maintain a feeling for what is happening. Daily operational management lies with the PSL; you ensure that employees develop and that the team and processes continue to improve.

Furthermore:

  • you conduct development meetings, manage absenteeism, and discuss the performance and growth of employees;
  • you create a work environment in which employees take responsibility and can develop themselves;
  • you identify training needs and monitor compliance with safety and quality standards;
  • you coordinate and implement improvements and changes within projects and processes;
  • you align with stakeholders within and outside Passenger Services to improve passenger handling.

In short

Job type: Regular
Location: Schiphol Centrum
Hours per week: 32-40
Education level: HBO
Apply by: 05-11-2026

Your profile

You quickly notice what is happening and make easy contact with employees. In conversations, you listen well, ask questions, and make agreements that everyone can move forward with. Even during busy moments, you maintain an overview and help the team work together to find solutions. You discuss improvement opportunities concretely and involve employees and stakeholders in changes.

Furthermore:

  • you have an HBO diploma, preferably in a relevant field;
  • you have at least 3 years of experience in a leadership or coordinating role within an operational environment;
  • you have experience with project management and implementing improvements;
  • you speak and write Dutch and English fluently.

Your profile is completed with the following competencies: Developing people and organization, Interpersonal sensitivity, Motivating others, Steering and overseeing business processes.

Hiring manager

Jeroen Meijer: JEROEN.MEIJER@KLM.COM or +31611261916

Recruiter

Liselotte Gustenhoven: LISELOTTE.GUSTENHOVEN@KLM.COM or 06-41038337

Hiring process

Then do not wait any longer, and apply for the 'final boarding call' by 05-11-2026!
You do not need to write a motivation letter; during your online application, we will ask you several targeted questions. Your application procedure consists of two interviews and possibly an assessment, capacity test, a consultation during appointment interview, and a security screening.

Candidates who are positively selected for the first interview will receive an email in which they can choose a suitable time slot for the interview themselves. This keeps the process fast and clear, and gives you control over your schedule. You will hear from us within two weeks after the vacancy closes.

You can log in to your personal candidate profile at any time. Here you will find the vacancy you applied for - even after it has closed - as well as a clear dashboard with any other ongoing applications within KLM, including status updates. Do you have the drive to grow further in this role? Then we look forward to your application.

Did you know that according to research, women are less likely to apply than men if they do not meet all the job requirements? A pity. Because 'the perfect candidate' is, in our view, a myth. So, do you have the drive to still grow in some aspects of this role? We look forward to your application.

A reference check may be part of the application procedure.

About KLM

Industry
Airline
Website
klm.com

In their own words

About the company & team

Your base is Schiphol Centrum. You will join Passenger Services, one of the nine units of KLM Ground Services that handle passengers at Schiphol. Together with colleagues from, among others, Check-in and Special Services, you work towards a smooth travel experience. It is a management position in a dynamic airport environment: you work primarily in an office during day shifts and are occasionally visible on the work floor. Approximately one weekend day per month, you work a weekend shift.

Additional information

If you want to know more about the position, please contact the hiring manager. Call or email the recruiter for questions about the application procedure. In both cases, do not forget to mention the vacancy number: #22789. At KLM, we believe in the power of diversity. Do you want to read more about this topic? View our statement.

We do not appreciate recruitment based on this vacancy.

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