Text & Content Specialist Pension Administration

• Work at a Great Place to Work with a pleasant atmosphere and enthusiastic colleagues who support you. 

• A great opportunity to actively contribute to the further international growth of the organization. 

• A good salary and good employment conditions. 

• The possibility to work part-time from 32 hours, spread over at least four days per week. 

• The possibility to work from abroad occasionally, up to a maximum of four weeks per year. 

• 25 vacation days, with the possibility to take more days. 

• The possibility to take a sabbatical after three years of employment. 

• Access to the IG&H Healthy Human program, with guidance during important life changes, such as having a child or caring for a sick family member. 

• And more, which we would love to discuss personally. 

Make complex pension information understandable and help build communication that truly helps participants move forward. Do you get energy from making complex information clear? And do you want to help build the communication of a new pension administration organization from the very beginning?

The pension world is in full motion. The transition to the new pension system, digitalization, and changing expectations of pension funds demand communication that is substantively correct, understandable, and delivers the same message on every channel. Within the IG&H Group, we are building a new pension administration organization. For Customer Service & Communication, we are looking for a Text & Content Specialist who translates complex pension content into clear, target-group-oriented communication for participants, employers, former participants, and retirees. You will play an important role in building and managing the letter book, communication within customer journeys, and other process communication. Therefore, you will not only write texts but also help to structurally establish the substantive quality and coherence of the communication.

As a Text & Content Specialist, you develop, write, and manage pension communication for various target groups and channels. You translate pension schemes, laws and regulations, and implementation processes into language that suits the recipient, for example at B1 level where appropriate. You work closely with pension experts, legal counsel, fund management, customer service, and product and process owners. Together, you ensure that communication is legally correct, up-to-date, recognizable, and understandable.

You are responsible for, among other things:

• Drafting, editing, and maintaining letters, emails, portal texts, and other process communication.

• Translating pension schemes, policies, and laws and regulations into understandable customer communication.

• Managing and updating standard texts, templates, communication variants, and the letter book.

• Monitoring tone of voice, corporate identity, language level, substantive accuracy, and consistency.

• Aligning content and message with pension experts, legal counsel, fund managers, and customer service.

• Testing and validating communication output during changes, implementations, and releases.

• Implementing improvements based on customer questions, complaints, customer research, and signals from operations.

• Timely processing of changes in schemes, processes, and laws and regulations.

You are joining at a moment when the communication foundation is still being built. Because of this, you can directly influence the writing guidelines, standard texts, customer journeys, and the way of collaborating between content and communication. 

This is a role for someone who loves to write and structure: you make a text better today and simultaneously help to establish a scalable content approach for tomorrow. 

IG&H is a consultancy and transformation organization with over 900 professionals in, among others, the financial sector, retail, and healthcare. We combine strategy, technology, and execution to actually realize complex changes. 

Within the IG&H Group, we bring our expertise in the fields of pension, finance, data, and technology together to establish a new generation of pension administration. 

We would love to meet you! If interested, we look forward to receiving your application. Do you have any questions? Please contact recruitment@IGH.com