IT Front Office Employee

• You have completed at least an MBO 3 education in an IT field;

• You have at least two years of work experience in a similar position;

• You have current knowledge and recent experience with Windows environments and Service Desk tools;

• You have knowledge of hardware, software, and peripherals;

• You are positive, solution-oriented, eager to learn, and have strong communication skills;

• You have experience in customer-oriented incident resolution for colleagues;

• You are willing to work outside normal office hours and you are part of the on-call service: once approximately every 4 weeks, you are reachable 24 hours a day for 7 days, and you are responsible for (having) disruptions resolved;

• Residing in the Netherlands and possessing a fluent command of the Dutch language.

• In possession of a Driver's License B (and willing to perform on-call duties)

We offer you a challenging and independent full-time position in and around the beautiful city of The Hague. The position is rewarded in salary scale 7 of the HTM cao with a corresponding salary between € 3,659 and € 4,972 gross per month (excluding allowance for irregular hours) for a full-time employment contract.

Additionally, you can count on excellent employment conditions, including: 'Company Public Transport' (traveling in our transport area at a highly reduced rate, for yourself, your partner, and your children), an end-of-year bonus, buying, selling, or saving leave, and an extensive package of study facilities to continue your development: you are in good hands at HTM!

The IT Front Office of HTM is the place where colleagues can go for their IT-related (re)quests, requests, and reports of disruptions (incidents). In this position, you are the first point of contact, you ensure the correct handling of (re)quests and reports, and you ensure that any disruptions are resolved.

You resolve first- and second-line reports such as assigning rights, user queries, malfunctions, network patching, and hardware replacement. You take the lead in resolving disruptions and manage internal and external parties throughout the entire process. You register all reports and solutions in a knowledge base. This is important because you use this information to create reports and make proposals for solving common problems. You draft production manuals and work descriptions and ensure that these remain up to date .

In addition to handling incidents, you are a system administrator and monitor the availability and operation of systems. In doing so, you identify looming problems and choose appropriate measures to prevent them. This also includes backup activities, checks, and the installation and configuration of components such as smartphones, tablets, and laptops, as well as managing various subscriptions. Adequate communication and instruction to the users of our IT resources is of great importance in this regard.

Are you a proactive, positive IT professional and is no challenge too much for you? Then we have a great challenge for you!

You are an all-round IT service employee who acts in a customer-oriented manner and thinks within existing protocols and processes. You have strong communication skills, can provide colleagues with good substantive instruction, and enjoy working with deadlines and resolution times. You are convinced that good registration and handover contribute positively to well-functioning systems and that this serves the interest of the customer. You have a proactive attitude and up-to-date knowledge of the working systems and their capabilities. Furthermore, you are an expert in structuring and securing the desired way of working within our Front Office.