Service Desk Employee

Are you the person we are looking for to make our customers even happier? Then we would love to meet you! As a Service Desk employee at Digidentity, you are the expert in delivering excellent customer service. You assist our customers with their products, offer support for difficult questions, and are always ready to provide the best service. Your contribution makes the difference for our customers and contributes to the growth of Digidentity.

At Digidentity, you help customers effortlessly through the digital landscape of products such as eHerkenning and various certificates. You ensure that they can conduct business online safely and efficiently - and with a smile!

As the first point of contact via email, chat, or telephone, you are the lifesaver for our customers. Whether it concerns questions about accounts, subscriptions, or small (or large) challenges when using our products: you always have a customer-friendly and helpful solution ready. Furthermore, you ensure that everything runs smoothly, both internally and externally, by planning follow-ups well, maintaining administration, and neatly bundling contact moments.

Our team is young, sociable, and driven. We find your personal and professional growth super important and believe that a positive vibe is the key to top service. Service with a smile is not a cliché here, but daily practice.

• A modern office in The Hague, easily accessible by public transport, including travel expense reimbursement.

• Catered lunches at the office and a continuous supply of coffee, tea, soft drinks, snacks, and fresh fruit.

• 3 fixed office days per week; the rest can be from home.

• An open, inclusive culture where you can be yourself and your ideas count.

• Ample opportunities to learn and grow - we invest in your skills.

• Excellent primary and secondary employment conditions that complete your workday.

• You have excellent writing skills and top command of Dutch, and a good command of English, both written and spoken.

• Call Center experience is a plus.

• You are available for at least 32 hours per week, from 08:30 to 17:00.

• Helping non-tech-savvy people in your family? No problem for you! Apps, phones, laptops - you navigate through them effortlessly.

• You take pleasure in your work and believe this is essential for a good day.

Interested?

Fill in our application form! As soon as we have received your details, we will contact you as soon as possible. If you have any questions in the meantime, you can email them to recruitment@digidentity.com.

Part of the application process may include checking your references; for this, we will first ask for your permission. Additionally, it is necessary to be able to provide a Certificate of Good Conduct (VOG) upon employment. We will share more information about this with you during the selection process.

We handle the recruitment & selection for this vacancy ourselves. Thanks, intermediaries.