Training to Controller

We are looking for a colleague we can build upon. You contribute actively to a pleasant collaboration. You are the first point of contact for travelers. Working in a customer-oriented manner is therefore a matter of course for you. You are fit and capable of correctly assessing threatening situations and acting where necessary to de-escalate the situation. You are flexible and it is no problem at all for you to work irregular hours (between 05:30 and 02:00).

• You are firm in your shoes and are mentally and physically resilient

• You are decisive, straightforward, and can collaborate well

• You are reliable and aware of your own craftsmanship

• You are familiar with the Hague region and you have an affinity with public transport

• You possess at least an MBO level 3 working and thinking level and can demonstrate this

• You possess excellent oral and written skills in Dutch and you are able to communicate in English as well

• You possess a good mental and physical condition

• You have no criminal record and are of irreproachable conduct (this will be assessed by the Justis service in a background check for the purpose of a Certificate of Conduct)

• You possess a Category B driver's license (pre). If you do not yet possess a Category B driver's license, you can obtain it after completing your training via HTM!

We offer you a challenging and important position in a close-knit team of professional colleagues who keep public transport safe and who are proud of their work. The position includes training to become a Special Enforcement Officer for Public Transport. This is fully paid for by HTM. The next start date is: 1 December 2026. 
This training is provided over a period of 5 to 6 months during which you must be physically present (leave is not possible). In the first month of your training, you will shadow the department. From the second month, the theoretical part of the training begins. During this training, you will be actively guided by experienced practical supervisors. You will get the opportunity to further develop your career.
Your starting salary is € 3,789.- (for a full-time appointment, including irregular hours allowance). With good performance, you can count on a permanent appointment after one year. You can find our excellent primary and secondary employment conditions on our website: at HTM you are in good hands!

As a Controller (BOA III), you will be deployed to increase the sense of social safety for our travelers and, if necessary, to enforce this. The main task of the Controller is the inspection of travel documents and providing service to travelers. You are up to date with the current timetable, the network of lines, and the applicable travel documents. This allows you to inform the traveler at all times.

It will occur that you encounter travelers who do not possess a valid travel document. In this regard, it is important that you listen well, ask the right questions, and that you make a decision based on your analysis. You are alert to possible escalating situations involving aggression but know how to maintain peace and order. You do this by acting in a solution-oriented manner and verbally calming the passenger. You perform all these tasks in a team.

• You know how to get things done, take initiative, and are eager to learn

• You are customer- and quality-oriented by nature

A reference check may be part of the procedure.