Service Advisor Mercedes-Benz

What can you expect when you work with us? This, and more.

• More impact. Thanks to your customer-oriented approach, every workshop visit runs smoothly. You ensure that customers hit the road with a good feeling and a perfectly maintained car.

• More job satisfaction. Great colleagues? Check. The confidence to do what you are good at? Check. Being at the forefront of one of Europe's largest automotive dealer companies? Check check check!

• More opportunities. To grow. To keep challenging yourself. And to contribute ideas for innovation.

More for you. We don't say that for nothing.

• For customers, you are the trusted point of contact. You inventory wishes, advise on maintenance and repairs, and arrange replacement transport when necessary, so that customers remain mobile without worry.

• You translate customer requests into clear and complete work orders. In doing so, you coordinate the planning with the workshop manager and maintain control over the progress of the work.

• Does something change during the repair? Then you take the initiative. You inform customers clearly about adjustments, any extra costs, and the impact on the schedule.

• You recognize commercial opportunities that suit the customer's situation, such as additional maintenance or extra services. You advise on these in a natural and transparent manner, with the goal of an optimal customer experience, repeat visits, and healthy aftersales turnover.

• After completion of the work, you ensure a professional conclusion. You explain the invoice, answer questions, and close the contact with an eye for service and trust.

The engine behind our success? You and your colleagues!

At the Almere location, you will work together with 22 dedicated colleagues. Whomever you approach, you will always find someone with a passion for cars. Is there a brand-new model in the showroom? There is a great chance we will all be standing around it. We are proud of what we do. And we think in terms of possibilities. Because we certainly have courage: to try new things, to exceed expectations, and to continue developing ourselves every day.

More than you expect. Because besides a passion for cars, we primarily have a heart for our colleagues. A shiny car is fantastic. But a happy colleague? That is what truly adds luster to our work. Count on:

• A job of 40 hours per week, with a salary that seriously rewards your knowledge and experience and stands above the collective labor agreement (CAO). We would prefer to welcome you full-time, but we are also happy to discuss 32 or 36 hours.

• 24 vacation days (for full-time) and the option to purchase an additional 64 leave hours every year.

• Plenty of growth and development opportunities, including through training at brand importers or vocational schools that suit your position.

• Great extras: such as discounts on the purchase, maintenance, and insurance of your car with us, €15 discount per month on your gym membership, collective health insurance, and a good pension scheme.

• An employer that thinks along with you. About working hours, schedules, growth opportunities, and more. And of course, you will receive a pleasant onboarding process and good guidance.

You...

• Have work experience as a service advisor or in another relevant position where you learned to work in a customer-oriented manner.

• Understand the basic principles of maintenance and repair of cars and commercial vehicles or are willing to learn them.

• Have a commercial eye, through which you identify opportunities for extra income. You then know how to convince the customer.

• Are the link between the customer and the mechanic. This means you can translate the customer's wishes into a concrete work order. And that you can convey complex (technical) information from the workshop to the customer in an understandable way.

• Maintain an overview while switching between various tasks and systems.

Step in!

Enthusiastic? Great! Let us hear from you as soon as possible via the application form below. Want to brainstorm first? Feel free to call our recruiter.