Commercial Advisor SME

You are curious, commercial, and energized by contact with customers. You listen attentively, think along with entrepreneurs, and see opportunities to help them further. At the same time, you take initiative, quickly master new knowledge, and effortlessly keep pace with a market that is constantly changing due to new regulations and developments.

In addition, you have:

• At least 1 year of experience in a commercial or customer-oriented role, such as sales, customer contact, customer retention, or commercial inside sales.

• Experience with customer contact via telephone, email, or other channels and know how to convert customer questions into suitable advice, strong customer relationships, and commercial opportunities.

• You possess a higher professional education (HBO) level of working and thinking and have an excellent command of the Dutch language.

• A gross monthly salary of € 2,654.00 to € 3,791.00 based on a 40-hour work week, excluding 8% holiday allowance.

• An individual choice budget of 8.33% of your gross annual salary, which you can use to make your own choices in your terms of employment. For example, you can have this amount paid out or use it to buy extra days off. You can also donate (part of) the amount to a good cause through our partnership with The Social Handshake.

• A performance-oriented bonus of up to two gross monthly salaries per year.

• 26 vacation days if you work full-time and 8 hours per year to dedicate to volunteer work of your choice.

• Diversity and inclusivity are important to us, so feel free to exchange official cultural and religious holidays for days that better suit your background.

• An NS-Business Card, which you may also use for as much private travel as you wish.

• An attractive bicycle scheme where you can receive reimbursement of up to €750 of the purchase price of your bicycle if you also cycle regularly.

• Plenty of opportunities to keep developing yourself, including through training via our Greenhouse Academy. We also have an attractive study costs scheme for development activities outside the company. Read more about development in the FAQ.

• A comprehensive pension insurance via Zwitserleven, for which you as an employee only make a small contribution, and a disability insurance from Nationale Nederlanden.

• Curious about what else we offer? Check out the other terms of employment.

And do you need something to make work possible for you? Let us know. We are happy to think along with you regarding possibilities. Good to know: our office is wheelchair accessible. It is also possible to adapt your workplace to your situation and we can provide you with specific software.

We don't want to disappoint, but we only accept applicants that have a good command of the Dutch language and are already (or about to be) based in the Netherlands.

A good conversation can make the difference for an entrepreneur. As a Commercial Advisor SME, you are the one who listens, thinks along, and translates opportunities into solutions that customers can build on today and tomorrow.

As a Commercial Advisor SME, you are the primary point of contact for entrepreneurs with questions about their energy contract, business growth, or future plans. Most of your day is spent in contact with customers via telephone and email. You listen well, ask follow-up questions, and translate their needs into suitable advice, a smart solution, or a new contract. In doing so, you identify commercial opportunities and ensure that entrepreneurs feel helped quickly, personally, and expertly.

In addition to customer contact, you ensure the correct processing of contracts, changes, orders, and requests. You perform administrative checks, maintain an overview, and regularly coordinate with colleagues from different teams to provide optimal support to customers. You are successful when customers are helped quickly and well, commercial opportunities are utilized, and processes run carefully and efficiently.

• Helping entrepreneurs further on a daily basis via telephone and email with questions, advice, and suitable solutions.

• Seeing commercial opportunities where others see a question.

• Helping build a stronger customer experience and better results.

• Helping entrepreneurs build their future, with solutions that look beyond today.

• Working at an organization where we work every day towards results and keep an eye on the people we work with and the world around us.

• Freedom to take initiative, develop yourself, and make a visible impact.