Volkswagen Commercial Vehicles Service Advisor

Good salary
You will receive an attractive monthly salary, depending on your knowledge and experience.

Holiday allowance and days off
In addition, you receive an 8% holiday allowance and 24 vacation days per year with full-time employment. You are also off on May 5th.

Travel allowance
You receive a travel allowance of €0.25 per kilometer, from 10 kilometers one way (maximum 40 km).

Great extra employment conditions
Such as discounts on maintenance and extra benefits when buying and private leasing a car. Furthermore, you receive pleasant extras such as discounts on your gym membership, participation in the Bicycle Plan or Lease a Bike, pension accrual via PMT, and participation in a collective health insurance.

Your own toolbox 
A spacious, modern workplace and a box filled with top-quality tools, so that you can do your work professionally. 

Room to develop yourself
Through the Pon Academy and our internal company trainers, you develop your brand and professional knowledge and personal skills.

A warm welcome 
Your first weeks are dedicated to a pleasant onboarding: you follow training, learn everything about Pouw, and get to know your new colleagues.

Are you technically minded, do you love helping customers, and do you maintain an easy overview? As a Commercial Vehicle Service Advisor at Pouw Harderwijk, you are the trusted point of contact between our customers and the workshop. You arrange maintenance and repairs, explain technical work clearly, and ensure that commercial vehicles can get back on the road as quickly as possible.

You know how important a commercial vehicle is to an entrepreneur. Therefore, you think along with them, keep your customers well informed, and ensure that agreements are correct. As a Service Advisor, you guide customers from the first contact to the moment they pick up their commercial vehicle again. You:

• Receive customers and discuss their wishes and questions.
• Schedule maintenance and repairs and create work orders.
• Keep customers informed of the progress.
• Consult with the workshop to coordinate work properly and minimize downtime as much as possible.
• Translate technical information into clear explanations for customers.
• Process administrative tasks, including ROB requests and invoicing.
• Discuss the performed work and settle payments with customers.
• You work with various systems.

You get energy from customer contact and enjoy making technology understandable. You listen well, ask the right questions, and remain calm when many things happen at once. You have a technical background, work accurately, and understand that customers prefer to be without their commercial vehicle for as short a time as possible. At Pouw Harderwijk, you fit in well if you love an informal working atmosphere, personal contact, and good cooperation.