Commercial Vehicle Service Advisor in The Hague

• Salary between €3,220 and €3,850 per month based on 40 hours (depending on education and experience);
• 24 vacation days with full-time employment;
• 8% holiday allowance in June;
• Pension accrual via PMT (Pensioenfonds Metaal en Techniek);
• € 0.25 travel allowance per kilometer (from 10 km one way, maximum 40 km) or full public transport reimbursement;
• Access to internal training via Mercedes-Benz Global Training;
• Emil Frey Academy: plenty of opportunities to further develop yourself;
• Discount on gym memberships, a bicycle scheme, and discounts via Lease a Bike;
• Support via MindSign for your health and well-being;
• Staff discounts on maintenance, parts, and car rental via Mercedes-Benz Rent;
• Fresh fruit weekly and regular fun staff activities.
• 25% Discount on your car insurance;
• Washing your own car in our car wash;
• The key to your own car on Friday evenings during the ‘key evening’.
   

At AGAM Mercedes-Benz, everything revolves around quality, reliability, and continuity. As a Commercial Vehicle Service Advisor, you are the first point of contact for our customers.  You receive customers professionally, ask the right questions, and translate their mobility needs into clear work orders for our workshop.

As a Commercial Vehicle Service Advisor, you are the first physical point of contact for our (business) customers. You listen to the customer, ask targeted questions, advise on maintenance, and monitor the progress of the workshop process. 

You are responsible for:

• Receiving and advising business customers at the desk and over the phone
• Planning, coordinating, and monitoring workshop appointments
• Preparing and explaining work orders, cost estimates, and maintenance advice
• Informing customers about progress, additional work, and changes
• Discussing technical complaints with the workshop manager and mechanics
• Contact with customers, leasing companies, and insurers.

• You work in a structured manner and maintain an overview, even in a dynamic environment,
• You communicate clearly, professionally, and customer-oriented,
• You switch smoothly between customer, workshop, and administration,
• You think in solutions and take responsibility,
• You have an affinity with commercial vehicles and technology,
• You show initiative and actively contribute to team results and customer satisfaction.