Service Advisor in Rotterdam

We offer you an informal culture within a professional organization in a strong, international company with plenty of growth opportunities. We find it important to offer our employees opportunities in the field of personal development. We ask a lot of you, but also give a lot back. Including:

• An excellent salary depending on experience and education; 
• The chance to work with an innovative brand;
• A fantastic central location with the XPENG Center in Rotterdam;
• We offer you the opportunity to develop yourself by following high-quality training courses at the Emil Frey Academy;
• Good secondary employment conditions, including a discount on your fitness subscription, collective health insurance, participation in the bicycle plan, and a good pension scheme at PMT.

Are you someone who makes contact easily, communicates clearly, and gets energy from a well-organized workday? Do you want to work with an innovative car brand? Then this position as a Service Advisor at XPENG Center Rotterdam is for you!

As a service advisor at XPENG Center Rotterdam, you are the point of contact for customers visiting with their car for maintenance, repair, or a technical question. You ensure that customers know what to expect and that the workshop knows what needs to be done. You combine customer contact with technology, planning, and organization.

• Receiving and advising customers: you discuss the wishes and questions of customers, listen well, and translate these into clear agreements;
• Coordinating activities: you discuss complaints and required work with the workshop and ensure a proper handover;
• Monitoring planning: you maintain an overview of the workshop planning and ensure that activities are scheduled and executed efficiently;
• Keeping customers informed: you inform customers about the progress, discuss any additional work, and explain the costs;
• Ensuring a good delivery: you check whether everything has been carried out according to agreement and ensure that customers pick up their XPENG again with a good feeling.

You are someone who makes contact easily and finds it important that customers leave the door with a good feeling. You listen, ask follow-up questions, and take the time to explain what is happening with the car. You do not wait around, but take initiative independently and keep customers actively informed. You are curious about new developments and enjoy working with a car brand that is constantly in motion. You do not need to know everything already, but you do have the motivation to further develop yourself and the service every day.

Will you help us on our journey to introduce advanced world-class vehicles in the Netherlands? Xpeng Motors is one of China's leading companies for smart electric vehicles ("EV"). We design, develop, produce, and sell smart EVs that are seamlessly integrated with advanced internet, AI, and autonomous driving technologies. We are dedicated to internal R&D and intelligent manufacturing to create a better mobility experience for our customers. We strive to transform smart electric vehicles with technology and data, thereby shaping the mobility experience of the future. For the Xpeng Utrecht location, we are looking for people who are just as enthusiastic as we are to solve complex technical challenges in the field of autonomous driving, to see the results of your work in mass-produced EV cars, and to have a huge impact on our future.