Damage Service Advisor

As a Damage Service Advisor you are the first point of contact for our customers in this process. You welcome customers with a smile, guide them from intake to repair, and ensure that everything is arranged to perfection, both administratively and practically.

As a Damage Service Advisor, you are the linchpin in the damage repair process. You are the first point of contact for customers, guide them step by step, and ensure that the repair process runs smoothly. With your careful way of working and customer-oriented attitude, you make a direct contribution to our customers' satisfaction as well as the quality of our damage department.

• Receiving customers and suppliers at the desk.
• Handling telephone traffic and incoming mail.
• Creating work orders and supporting capacity planning.
• Releasing repaired cars to the customer.
• Registering employees' worked hours.
• Contributing to quality assurance according to KZS requirements.
• Preparing work orders for invoicing.
• Managing accounts receivable, rental fleet management, and final invoicing.
• Maintaining contact with customers, leasing companies, and insurers.
• Booking parts invoices.

• You communicate clearly and professionally, both with customers and with colleagues and damage experts - you are good at listening and explaining what needs to happen.
• You possess strong social skills: you show empathy, remain calm during busy periods, and ensure that customers feel heard and helped.
• You have an eye for commercial opportunities - you think along with the customer, offer suitable solutions, and know how to combine service with results.
• You work accurately and carefully: agreements, data, and administration are correct down to the last detail with you.
• You show initiative: you do not wait around, but act proactively and think ahead to ensure the process runs smoothly.

In this role, you make a difference every day by combining your customer orientation with accuracy and a professional attitude. You feel comfortable in a dynamic environment where you must switch gears quickly, and you know how to maintain an overview without losing sight of the details. Thanks to your social skills and initiative, you are a valuable link between the customer, workshop, and insurers. This is what you bring: