Service Advisor in 's-Hertogenbosch

At Nefkens Den Bosch, you are the first point of contact for customers who need maintenance, repairs, or MOT services. You schedule appointments, advise on repairs and maintenance, and ensure that every car is ready for the customer safely and on time. No two days are the same, and your service truly makes the difference.

• Coordinating workshop planning and maintenance: you manage the workshop schedule and ensure that maintenance and repairs run efficiently.
• Advice on car maintenance and repairs: you clearly explain to customers which repairs are necessary and advise on accessories, warranties, and maintenance services.
• Administration of work orders and invoices: you prepare quotes, work orders, and invoices, and keep customer files neatly updated.
• Contact with customers and mechanics: you are the point of contact for customers, mechanics, and suppliers and ensure a smooth workflow throughout the workday.
• Ensuring customer satisfaction: you ensure that every customer leaves the workshop satisfied and returns to Nefkens for service and maintenance.

You are friendly, have strong communication skills, and are customer-oriented. You can maintain a good overview and plan effectively, even in a hectic and busy environment. You switch easily between different tasks, remain calm under pressure, and keep priorities clear. You help colleagues where necessary, actively think along about the work process, and enjoy advising customers on maintenance, repairs, and service. You have a passion for cars and always deliver high-quality service.

Nefkens was founded in 1878. Nefkens is a mobility provider with multi-brand locations in Central and Southern Netherlands. With 16 locations, we are active in regions including Amersfoort, Utrecht, Den Bosch, Tilburg, and Eindhoven, and we carry the brands Peugeot, Citroën, DS Automobiles, Opel, Alfa Romeo, Abarth, Fiat, Jeep, Lancia, and Leap Motor. This allows us to offer customers a wide choice of products and services. Nefkens is an established name in the Dutch mobility landscape, and we are proud of that. Nefkens is a mobility provider with a rich company history and a passion for entrepreneurship. We want to sustainably relieve customers of their worries by offering our personal involvement, service orientation, craftsmanship, and quality. Customers should feel at home at Nefkens. Now, and in the future.
Nefkens is part of Emil Frey Nederland NV, which is one of the largest Automotive Retail organizations in the Netherlands and represents 33 car brands in the Netherlands.