Customer Service Team Leader

Are you a real go-getter with an eye for results? Do you have experience as a team leader in a customer service environment? And do you take responsibility for guiding your team to work together towards an excellent customer experience where digitalization comes first? Then the role of Customer Service Team Leader is for you!

What you'll be doing
As Customer Service Team Leader, you'll be part of the Happy Customer department. Within this department, you'll be responsible for a customer service team of around 10 to 15 colleagues. You coach, motivate and support your team so they can do their job well and give our customers the best experience every day. As a team leader, you are visible and approachable for your team: you create an environment where colleagues feel valued and you offer support where needed. That way, you make sure everyone can perform at their best.

• The team: you coach, inspire and guide the experts in content and (digital) conversation techniques. Every day, you're curious about your team's performance. You also give your team enough room to handle things themselves within the frameworks. Your guidance also includes HR matters such as development conversations and absence support.

• The operation: together with your fellow team leaders and the Workforce Manager, you ensure that staffing matches the workload well. In addition, you create focus and take initiative wherever improvement is possible.

• Structurally solving problems: you spot opportunities for the customer and your team, and proactively come up with solutions that you take from A to B. You make decisions based on data. You take it on and see it through. Along the way, you set the right priorities.

• Excellent customer experience: everything you do, you do for the customer. Together with your colleagues, you're always looking for ways to make the website, processes and our service even better.

Team
Together with a group of fun and driven colleagues, you form the Happy Customer team. Your team consists of customer experts whom you directly supervise, and of course you're also part of a team with your fellow team leaders. You'll often be in the office, making you highly visible and accessible to your team.
Read more here about one of our experts and her experience in the Happy Customer department

• A salary between €3,100 and €5,100 gross per month based on 40 hours, holiday allowance, and an annual bonus

• 30 vacation days and a premium-free pension

• Travel allowance and a home office and internet allowance

• The possibility to work from home 50% of the time. As a Team Leader, you find it important to work in the office together with your team and to be clearly visible

• Plenty of room to grow and develop through our wide range of training courses

• Fun events, drinks, and sports activities

• A comprehensive and healthy lunch every day

• A nice office with free parking and Hilversum Station within walking distance

• And of course, a company full of enthusiastic colleagues!

• You listen and coach: together we do things a little better every day

• You carefully monitor deadlines and agreements made, even when it is busy

• You set sharp priorities and can switch well in a dynamic working environment

• You quickly master new systems

• Do you have a Wft Basis and/or Wft Schade Particulier certificate? That is certainly a plus

• Experience with the Lean method too? That makes us happy!

What are we looking for in a Customer Service Team Leader?
As Customer Service Team Leader, you are a go-getter and a true team player. You bring experience as a team leader within the customer service world and ensure a good balance between happy colleagues and happy customers. Through your positive attitude and empathetic ability, you can guide and motivate your team well. Meanwhile, you do not lose sight of the results. We therefore ask for: