Business Analyst - Genesys
Within the Retail Services domain, we work continuously on smarter, faster, and more personal customer contact. Telephony and chat play an important role in this.
Jobs in the Netherlands, in English.
10,000+ live jobsHybrid in Schiedam·Full-time·Added 5 months ago
First posted 5 months ago, still open when we checked on 9 Oct
12 open roles
Full-time
Per the ad.
Hybrid
Office and home days — the ad has the split.
Dutch
The ad asks for Dutch, or counts it in your favour.
Be near Schiedam for hybrid days
No relocation package mentioned.
Nice to have
This job advert was originally written in Dutch.
Completed HBO or WO degree in Marketing, Communications, Business Administration, or a similar field.
Strong interest in marketing, digital trends, and customer-oriented strategies.
Analytical ability: you can interpret data and translate insights into concrete actions.
Creative and problem-solving: you come up with new ideas and actively look for improvements.
Good communication skills, both written and verbal.
Result-oriented and proactive: you take initiative and see opportunities to make an impact.
Collaboration-oriented: you enjoy working in teams and can coordinate effectively with various stakeholders.
Basic knowledge of marketing tools, social media, and campaigns is a plus, for example through internships or study projects.
A VOG (Certificate of Good Conduct) is mandatory for this position. The application will be started by DELTA after the employment contract has been signed. The costs for the VOG will be reimbursed by us.
At DELTA Fiber, we are building the digital infrastructure of the Netherlands - and that comes with employment conditions that are just as strong and future-oriented as our network. This means everything is well-arranged for now and for later. Therefore, you can count on us for, among other things:
A salary between € 3,314 and € 4,726 gross per month (based on 40 hours), matching your experience and impact;
A Benefit Budget of 15.17% on top of your salary, including 8% holiday allowance and the value of 7 extra non-statutory holiday days - freely spendable on extra income, leave, or other employment conditions that suit you. Think, for example, of the tax-efficient repayment of your student debt, investing in making your home more sustainable, or working on your vitality;
An annual bonus of up to 3% of your annual salary, linked to your individual performance;
20 vacation days per year, with the flexibility to purchase extra days via your benefit budget;
A good pension pot for later. Together, we invest in your future and that of your loved ones: DELTA Fiber covers the largest part of the premium (18.97% vs. 8.13%), so that with a small personal contribution, you build towards the future without worry, including partner pension and protection in case of disability;
Opportunities for working from home with room to organize your work week flexibly (in consultation with your manager);
Unlimited access to training and education via our own DELTA Fiber Academy;
Room to develop yourself and grow within the organization.
As a Marketing Trainee within the Marketing & Product Management B2B department, you will become part of a dynamic team where marketing, marketing communications, product management, and sales converge. In this role, you will gain a unique insight into how we connect business customers in the Netherlands with ultra-fast fiber internet and how the four P's of marketing—product, price, promotion, and place—come together in practice.
You will support the execution of acquisition and base campaigns for DELTA Zakelijk and actively contribute ideas regarding target group selection, campaign flows, and communication tools, fully in line with the strategy of the Marketing Team Lead. Additionally, you will analyze results and translate insights into concrete optimizations.
You will contribute to retention, opt-in, and lifecycle programs with the aim of retaining customers, reducing churn, and increasing NPS. In this way, you will gain a complete picture of the collaboration between marketing and product management and deliver direct impact within the organization.
Executing and optimizing retention campaigns to limit cancellations and increase customer satisfaction;
Setting up, managing, and evaluating lifecycle programs and base campaigns, including reporting and analyses;
Collaborating with internal teams such as DELTA Consumer, Communications, and Campaign Engineers to realize campaigns and flows;
Contributing to shortening the time-to-market of campaigns and the automation of campaigns and reports;
Identifying market and competitive developments and translating these into improvements in campaigns and customer journeys;
Optimizing processes and collaboration with involved departments.
You are an eager-to-learn and analytical starter with a curious mindset. You find it interesting to fathom complex issues and approach them in a structured manner. You ask questions, actively seek information, and learn from different perspectives.
You communicate clearly, keep stakeholders well informed, and come across as professional and reliable. Additionally, you show initiative: you think ahead, see opportunities, and actively contribute to improving projects and processes.
You know how to set priorities, work goal-oriented, and handle deadlines well. Collaboration comes naturally to you and you enjoy contributing to creating support and realizing collective goals within the B2B business.
The location of this position is Schiedam, perfectly situated between the highway and the station.
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