Key Account Manager – Zeeland Region

• At least 5 years of work experience as an account manager in the telecom/ICT market, with a demonstrable track record in conceptual sales; 

• Extensive knowledge of Telecom products in the large business market; 

• You are well acquainted with the Zeeland region, understand the local market, and know how to build and maintain sustainable relationships.

• You possess commercial, proactive skills and utilize a multi-level approach; 

• You have a healthy dose of creativity and problem-solving ability; 

• You are able to apply entrepreneurship and leadership qualities within the role;

• You possess a Driver's License B.

A VOG (Certificate of Good Conduct) is mandatory for this position. The application will be started by DELTA after the employment contract has been signed. The costs for the VOG will be reimbursed by us.

• A salary between € 4,781 and € 6,830 gross per month (based on 40 hours), matching your experience and impact;

• A Benefit Budget of 15.17% on top of your salary, including 8% holiday allowance and the value of 7 extra non-statutory holiday days - freely spendable on extra income, leave, or other employment conditions that suit you. Think, for example, of the tax-efficient repayment of your student debt, investing in making your home more sustainable, or working on your vitality;

• An attractive sales bonus, linked to the realization of your commercial objectives;

• 20 vacation days per year, with the flexibility to purchase extra days via your benefit budget;

• A good pension pot for later. Together, we invest in your future and that of your loved ones: DELTA Fiber covers the largest part of the premium (18.97% vs. 8.13%), so that with a small personal contribution, you build towards the future without worry, including partner pension and protection in case of disability;

• Opportunities for working from home with room to organize your work week flexibly (in consultation with your manager);

• Unlimited access to training and education via our own DELTA Fiber Academy;

• Room to develop yourself and grow within the organization.

As a Key Account Manager, you are responsible for a number of important business customers in the Zeeland region with the aim of maintaining and, where possible, further expanding the linked turnover value. You do this by building a deep relationship with the key accounts and by acting as the primary point of contact for all customer matters. Your focus here lies on Cross-sell, Upsell, Deep-sell, Renewals, and limiting churn. You anticipate the needs of customers and know how to guide them through the latest trends in the field of fiber optics and additional services and products.

You accurately track contacts and the progress of sales processes in the (D)CRM system provided for this purpose. You ensure that customer deadlines are met within the company and indirectly support them in the optimization of business operations. Additionally, you communicate with the entire internal chain and specifically with operations regarding progress and implementation times. You also have contact at management level with both internal and external stakeholders.

Your responsibilities include, among others

• Managing, maintaining, and expanding the gross margin with large business customers in the Zeeland region

• Acting as a strategic conversation partner for customers in complex customer cases and selected industries, whereby you translate customer needs into suitable solutions from our portfolio and work from a strategic account plan to systematically realize customer objectives, growth opportunities, and the long-term development of the customer relationship.

• Acting as the primary (commercial) point of contact for customers in the large business market;

• Identifying customer needs, market developments, and commercial opportunities and making these discussable within the organization in a structured and substantiated manner, so that they can be translated into improvements in propositions, products, and services.

• Monitoring and interpreting developments in the market, laws and regulations, and societal developments;

• Maintaining your own knowledge in the field of products, services, and processes (Enriching the sales enablement environment);

You are a proactive conversation partner who actively builds and maintains relationships with customers and uses your network to identify sustainable commercial opportunities. By listening well and asking the right questions, you map out the needs and challenges of the customer. Based on the principles of consultative selling, you translate these into suitable solutions from our portfolio.

You are a sparring partner for your customers and work closely with internal and external specialists to arrive at integral advice. In doing so, you communicate clearly, make complex issues understandable, and build sustainable collaborations that create value for both the customer and DELTA Fiber.

Your work area is the Zeeland region. Therefore, we are looking for a professional who knows the Zeeland market or feels strongly connected to the region and preferably possesses a relevant local network. You are frequently on the road to customers and work an average of one day per week from our office in Schiedam.

At DELTA Fiber, we are building the digital infrastructure of the Netherlands - and that comes with employment conditions that are just as strong and future-oriented as our network. This means everything is well-arranged for now and for later. Therefore, you can count on us for, among other things:

• A completed HBO (Higher Professional Education) degree, preferably in a commercial direction;