HBO Internship Business Administration: Digitalization and Process Optimization of Communication

Are you that enthusiastic HBO student who enjoys investigating organizational issues and improving processes?

Statistics Netherlands (CBS) wants to reduce the use of paper mail and further expand the possibilities for digital communication. This applies to communication with both businesses and individuals. During this internship, you will focus specifically on communication with individual research respondents.

At present, CBS initially approaches research respondents almost always via a letter to their home address. Digital communication, for example via email, offers opportunities to design this process more efficiently, flexibly, and future-proofly. Several initiatives are already underway within CBS to make more use of email addresses, but there are also important issues that still need to be investigated.

Think, for example, of the following questions:

• How can CBS effectively collect and manage the email addresses of research respondents?

• Which legal and privacy conditions apply to building and using an email database?

• Which technical adjustments and provisions are needed to enable digital communication?

• How must existing work processes be adapted to properly support digital communication?

• How can we ensure that research respondents are approached digitally in an accessible and reliable manner?

Together with the Observation Innovation Team and colleagues from the Data Collection department, you will investigate this issue. You will map out the current situation, investigate possibilities for improvement, and work towards concrete recommendations for CBS.

You will be working in the Observation Innovation Team. This team falls within the Data Collection department. We are a young, diverse, and above all enthusiastic team that has the goal of renewing and improving the observation methods of CBS.

You are following an HBO program in Business Administration or a similar program.

• You are interested in process optimization, digitalization, and organizational change.

• You are curious, investigative, and like to take initiative.

• You enjoy engaging in dialogue with various stakeholders within an organization.

• You have a proactive, positive, and assertive attitude, think in solutions, are open to feedback, and tackle challenges with enthusiasm.

Because all communication during the internship - both oral and written - takes place in Dutch, a good command of the Dutch language is necessary.

A pleasant learning environment in which you:

• analyze existing processes and recognize opportunities for improvement together with experienced professionals;

• independently set up a practice-oriented investigation or experiment;

• get to work mapping out various organizational, legal, and technical interests and prerequisites surrounding digital communication;

• learn to translate research results into concrete, substantiated, and actionable recommendations for CBS.

In return for your commitment, you will receive an internship allowance of € 800,- gross per month (based on 40 hours per week).

Together with your internship supervisor, you will coordinate how you can work hybridly, with flexible working hours and the option to work partly from home on your internship assignment.

This concerns an internship assignment and not a work experience placement. Before you begin the internship, we expect you to have an internship supervisor from your educational institution, with whom the internship has been coordinated and concrete learning objectives have been agreed upon.
This internship assignment is intended for students who are currently enrolled at an educational institution; graduates are not eligible.