Facilities Service Desk Assistant

For our employment conditions, we follow the CAO Rijk (Central Collective Labour Agreement for Government). This means that, among other things, you can count on the following:

• A salary of at least EUR € 2,943 and at most EUR € 3,660 gross per month based on 36 hours.

Depending on your knowledge and experience.

• 8% holiday allowance and a 13th month. In total, this is 16.5% on top of your salary. We call this the

Individual Choice Budget (IKB). You decide how, when, and in what way you want to
use this budget.

• Pension accrual with the ABP Pension Fund.
• A laptop (Microsoft or Apple) and mobile phone (Android or iOS).
• You work at the office.

Do you get energy from helping others and do you like to ensure that everything behind the scenes is well organized? As a Facilities Service Desk Assistant, you make a difference every day for your colleagues at CBS.

As a Facilities Service Desk Assistant, you are the first point of contact for colleagues with facility-related questions, requests, and complaints. From a defective workstation to a question about building facilities: you ensure that questions reach the right place and that reports are followed up on.

No two days are the same! You handle reports via TOPdesk, telephone, email, and personal contact. In doing so, you maintain an overview and know how to set the right priorities. Furthermore, you look beyond the report itself. When certain reports recur regularly, you wonder what is behind them and conduct investigations. In this way, you not only help solve individual problems but also contribute to structural improvements.

Additionally, you prepare reports to make our performance transparent and to identify opportunities for improvement. You also contribute to clear internal communication by managing service announcements and news feeds on our intranet.
You work closely with various departments within CBS and coordinate with other involved parties where necessary. Together with your team, you continuously look for ways to further improve our service provision. There is plenty of room for your own input, and your ideas are taken seriously.

In short, a varied role in which customer contact, organizing, and thinking along come together. You ensure that colleagues can continue their work and that our facility services run smoothly!

You are service-oriented, have strong communication skills, and enjoy helping colleagues. You maintain an overview, even when multiple questions come in at once, and ensure that reports are handled carefully. You take responsibility and do not simply let go of a report if a solution has not yet been found.

Additionally, you look beyond the question of the moment. You recognize recurring patterns, ask questions when something does not seem right, and actively think along about improvements. You work in a structured manner and use information from reports to further develop our service provision.