Customer Service Officer | Dordrecht

Techtronic Industries (TTI) is a world leader in cordless technology spanning power tools, accessories, hand tools, outdoor power equipment, as well as floorcare & cleaning products. Our focus is on end-users that range from professionals in the industrial, construction and infrastructure sectors to DIYers in home improvement, repair, and maintenance. TTI's powerful brand portfolio includes MILWAUKEE®, RYOBI®, AEG® - recognized worldwide for their deep heritage and innovative product platforms of superior quality.

The company maintains a global manufacturing and product development footprint, with record world-wide sales of approximately US$15.2 billion and around 50,000 employees in 2026. Hiring exceptional people is a top focus at TTI. This drives a high-performance culture across all levels of our organization and helps to achieve our vision of being number one in the industries we serve. Our unique high-speed decision-making process supports our acute focus on developing superior products and meeting high customer expectations. We view our winning culture as a competitive advantage that powers our growth.

Connect People. Own the Process. Make Things Happen.

At Milwaukee, we believe that good Customer Service goes beyond answering a question.

It is about listening. Asking follow-up questions. Thinking ahead. And above all: ensuring that things get settled.

That is why we are looking for a Customer Service Officer for our Customer Service team in Dordrecht who maintains an overview, makes connections easily, and enjoys taking responsibility.

We are not necessarily looking for someone with years of Customer Service experience. Nor a commercial background. We are primarily looking for someone with common sense.

Someone who thinks: exactly what is happening here, who do I need, and how can we ensure a good solution together?

As a Customer Service Officer, you are an important link within our Benelux organization.

You will work together with colleagues from Customer Service, Sales, Field Marketing, Job Site Solutions, Finance, and other departments. At the same time, you will have contact with external partners and dealers.

You ensure that processes run smoothly, information ends up in the right place, and colleagues know where they stand. From demo stock and returns to buybacks, rebates, and reporting: you maintain an overview and ensure that actions do not get stuck between different departments.

You don't need to know the answer to everything immediately.

You do, however, need to want to find out how it works.

No two days are the same. One day you dive into a return process, the next day you analyze data or help colleagues better understand a process.

Your responsibilities include, among other things:

• Managing and processing our demo stock and supporting and training colleagues within FME, JSS, and Sales in the associated processes.
• Coordinating periodic rebate payments to our dealers.
• Guiding the entire BuyBack process: from collection and crediting to further processing and collaboration with Sales.
• Coordinating End User BuyBacks and ensuring a correct flow towards Stichting OPEN.
• Taking ownership of the return process within the Benelux and ensuring that involved colleagues and partners know what needs to happen.
• Processing and coordinating POS materials and Give A Ways.
• Collecting, analyzing, and making Customer Service data insightful.
• Working with reports from, among others, Salesforce and Genesys and creating insight into, for example, claims, returns, and approval and rejection rates.
• Identifying when processes can be smarter, clearer, or more efficient and actively communicating about this with the right colleagues.

In short: you are someone who ensures that processes keep moving.

For this position, we look beyond your CV.

Perhaps you already have experience within Customer Service, operations, or a supporting role. Perhaps this is exactly your first step in that direction.

For us, how you think and work is more important.

You are a bridge builder. You communicate easily with different people and understand that you sometimes need multiple colleagues to reach the right solution.

You ask questions, think logically, and do not let something go just because the answer is not immediately in front of you.

You recognize yourself in the following:

🔴 You think in solutions
You do not see a problem as an endpoint, but as something that must be solved.

🔴 You connect people
You know when it is your turn to act and when you must involve others to move forward.

🔴 You communicate easily
Whether you are speaking with a dealer, a Sales colleague, FME, or someone from Finance: you communicate clearly, kindly, and professionally.

🔴 You take ownership
When something comes to you, you ensure it moves forward. Even if that requires multiple steps.

🔴 You are handy with data
You don't need to be a data analyst, but Excel does not intimidate you. You actually find it interesting to structure information and discover what the figures tell us.

🔴 You want to keep learning
Experience with Customer Service, Salesforce, or Genesys is a plus, but not a requirement. We are happy to teach you our systems, products, and processes.

Additionally, you have a good command of the Dutch and English languages.

MILWAUKEE is one of the most innovative manufacturers worldwide of Heavy-Duty electric tools, accessories, Outdoor Power Equipment, hand tools, storage solutions, and personal protective equipment for professional users.

We realize our growth thanks to innovation, entrepreneurship, and strong partnerships.

But above all, thanks to our people.

At Milwaukee, you get:

🔴 A versatile role in which you collaborate with different teams within our Benelux organization.
🔴 Lots of responsibility and room to take initiative yourself.
🔴 An extensive onboarding program in which you get to know Milwaukee, our products, systems, processes, and colleagues well.
🔴 Training and plenty of opportunities to further develop yourself and grow within our international organization.
🔴 An attractive salary and bonus scheme, matching your knowledge, experience, and growth potential.
🔴 25 vacation days + 6.5 ADV days based on full-time employment.
🔴 An excellent pension scheme.
🔴 A laptop and the tools you need to be successful.
🔴 A net internet allowance for working from home.
🔴 An informal, entrepreneurial culture with short lines, in which colleagues help each other and celebrate successes together.

So, you don't have to join us as a Customer Service expert.

Bring your curiosity, common sense, and the drive to get things done. We can teach you the rest.

Are you someone who loves to find out how things work? Who brings people together, creates overview, and gets satisfaction from the moment when everything finally clicks?

Then we would love to get to know you.

Join Team Red.
More than a job. A career. A team. A mindset.

Acquisition in response to this advertisement is not appreciated.

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At Milwaukee/TTI, we are committed to being an equal opportunity employer. We believe in creating a supportive environment where everyone can thrive and grow. If you're looking to join a forward-thinking company that values collaboration, innovation, and impact - we'd love to hear from you. Apply now and be part of something exciting!

At TTI, we are committed to being an equal opportunity employer. We believe in creating a supportive environment where everyone can thrive and grow. If you're looking to join a forward-thinking company that values collaboration, innovation, and impact - we'd love to hear from you. Apply now and be part of something exciting!

Visit https://www.ttigroup.com to find out more about us