Client Services and Support Analyst • EMS Operational Client Support

• Strong financial background and good understanding of the various activities of Euronext's direct and indirect client base
• Prior experience in client services or a similar operational support role
• High standards of service delivery and ability to build strong client relationships
• Strong analytical, organizational and problem-solving skills
• Experience with project management and ability to monitor progress
• Excellent verbal communication skills, both internally and externally
• Fluency in English and Dutch is required.

Client Support acts as the central point of contact for Euronext's clients on operational matters, ensuring efficient incident management and delivering excellent, cost-efficient operational services. The team is dedicated to customer satisfaction, risk management and compliance, driving continuous improvement and supporting the development and testing of new products and initiatives.

You will primarily be responsible for:

• Acting as the central point of contact for an allocated group of clients on operational matters, ensuring efficient incident management and timely escalation of issues
• Providing ongoing client support, following up on all questions or issues until resolution, and keeping clients regularly informed, especially when in-depth analysis is required
• Ensuring compliance with Service Level Agreements and strengthening the quality framework to meet both quantitative and qualitative objectives
• Driving continuous improvement of processes and practices, identifying opportunities that provide long-term value and minimize operational risks
• Contributing to operational enhancement projects, reviewing specifications and terms of reference for new products and initiatives, supporting clients in developments and tests, and executing conformance tests with clients

Your profile:

Join Euronext - Shape capital markets for future generations
Euronext is the leading European capital market covering the entire capital markets value chain, from listing, trading, clearing, settlement and custody, to solutions for issuers and investors. We operate seven national stock exchanges, handling 25% of European lit equity trading. Our products include equities, FX, ETFs, bonds, derivatives, commodities and indices. Euronext also provides clearing and settlement services through Euronext Clearing and our network of Euronext Securities CSDs. In addition, Euronext runs MTS, one of Europe's leading electronic fixed income trading markets, and Nord Pool, the European power market. The company has a diverse domestic and international client base.
Find out more about us at: Euronext.com

This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.

• We respect and value the people we work with

• We are unified through a common purpose

• We embrace diversity and strive for inclusion

• We value transparency, communicate honestly and share information openly

• We act with integrity in everything we do

• We don't hide our mistakes, and we learn from them

• We act with a sense of urgency and decisiveness

• We are adaptable, responsive and embrace change

• We take smart risks

• We are positively driven to make a difference and challenge the status quo

• We focus on and encourage personal leadership

• We motivate each other with our ambition

• We deliver maximum value to our customers and stakeholders

• We take ownership and are accountable for the outcome

• We reward and celebrate performance