Skilled Servicedesk Medewerker ICT

• A salary between €3,200 and €3,600 gross per month based on 40 hours, depending on your knowledge and experience.

• An employment contract of 32 to 40 hours per week.

• 26 vacation days, with the possibility to buy or sell days.

• A good pension scheme and the prospect of a permanent contract.

• Training and certifications at the expense of ITIS, with growth opportunities towards the IT Beheer Team within Managed Services.

• An informal working atmosphere with knowledge sessions, Friday afternoon drinks, team outings, and attractive staff discounts.

Do you want to solve more complex IT issues and further develop yourself towards IT administration? As a Medior Skilled Servicedesk Medewerker ICT at ITIS in Barendrecht, you will work 32 to 40 hours per week with Microsoft 365, Windows, and Azure. You will receive a great deal of autonomy, work for various clients, and receive plenty of opportunities to obtain certifications and grow within Managed Services.

As a Medior Skilled Servicedesk Medewerker ICT, you are an important link within the Managed Services team at ITIS. You help clients with diverse IT issues, analyze incidents, and ensure that users can continue quickly and professionally.

You are not just busy accepting and forwarding tickets. You investigate problems independently, perform administration tasks, and maintain control over reports that require specialist knowledge from other IT teams. In doing so, you remain involved for the client until the problem is actually resolved.

• Accepting, analyzing, and resolving incidents via telephone, email, and the self-service portal.

• Independently resolving common and more complex IT issues.

• Monitoring open tickets and maintaining control over incidents that are escalated to administration or engineering teams.

• Performing operational administration tasks, standard changes, and updates within client environments.

• Monitoring systems and following up on warnings and notifications.

• Clearly informing clients about the progress and resolution of their report.

• Recording reports and solutions and contributing to good documentation.

• Identifying recurring problems and thinking along about improvements in processes and service delivery.

This way, you will gain increasing technical responsibility and continue to build your knowledge and experience. Do you eventually want to make the step towards IT administration? Then you will receive the space within ITIS to further develop yourself in that area.

• A professional Managed Services environment with a lot of technical knowledge.

• Plenty of space for training, certifications, and growth towards IT administration.

• An informal working atmosphere in which collaboration, sharing knowledge, and initiative are central.

VDK Groep, the lightning-fast growing Top Employer of the Netherlands!

ITIS is part of the VDK Groep, with more than 115 independent companies in the Netherlands. This allows you to combine the personal culture and short lines of ITIS with the security, development opportunities, and benefits of a large organization.