IT Service Desk Employee

Real value is more than money
At BDO, you can count on a salary that matches what you do and what you can do. Add to this:

• 32 vacation days
• Plenty of opportunities to develop yourself via, for example, the BDO Academy, GoodHabitz, or an external part-time study.
• € 0.28 travel allowance per kilometer. For commuting, this applies up to 75 kilometers one way.
• up to € 25.00 net allowance per month for your gym costs.

Do you want to be of real value as a Service Desk Employee? This is how it works at BDO:

Give attention to what you truly find important and thus make a difference. BDO Digital Technology Services (DTS), the IT department, is the place where you do this together with your colleagues. In this way, you are the first point of contact for BDO colleagues and clients and you play an important role in their daily digital work experience. With your service-oriented attitude, you ensure that users are helped quickly and professionally with questions, incidents, and requests regarding their digital workplace.

Furthermore, you apply your experience and communication skills when receiving, analyzing, and resolving reports. You think actively along with users, work closely with other IT teams, and monitor optimal service delivery. In doing so, the focus is not only on resolving questions, but especially on providing a positive user experience.

You will receive plenty of room to develop yourself and continuously build more knowledge of IT services within BDO. Together with your colleagues, you contribute to the continuous improvement of our services, knowledge base, and service delivery.

Other tasks of the Service Desk Employee:

• You are the first point of contact for colleagues and clients who need support with IT questions, incidents, and service requests.
• You register, analyze, and handle reports via telephone, chat, and ITSM tooling.
• You resolve as many reports as possible independently during the first contact.
• You monitor the progress of incidents and requests and actively keep users informed.
• You coordinate with specialized IT teams and external suppliers where necessary.
• You contribute to keeping the knowledge base up to date and expanding it, so that users can make increasingly better use of self-service.
• You identify recurring problems and opportunities for improvement within our service delivery.
• You work according to ITIL processes such as Incident Management, Request Fulfilment, and Knowledge Management.
• You think along about further improving the user experience and the quality of our service delivery.

Now is your moment to make a contribution. A contribution that truly benefits customers, our society, and the people around you. Join BDO. Together with our customers and over 3,000 driven colleagues, we make an impact. Together, we are part of a global network.

In the heart of Strijp-S, you will find plenty of culture, innovation, and our Eindhoven office. Approximately 250 professionals work from here. They describe themselves as creative, calm, and sporty. Speaking of sporty: during the annual Eindhoven marathon, there is a dedicated BDO fan zone to cheer on the athletes.
 

This is how you add value
At BDO, we have an eye for who you are. What you can do. In what areas you can grow further as a professional. That makes us, above all, curious about you. For example, how do you apply your service capabilities and problem-solving skills as a Service Desk Employee? Ultimately, it is also important that you possess:

These are only the first 4 points. For a complete overview of the employment conditions, go to werkenbijbdo.nl/arbeidsvoorwaarden

Come work at BDO and go for real value
Applying for this vacancy? Of course.

Do you have questions first? Karien will answer you via +31 (0) 40 269 8219 and/or karien.bekkers@bdo.nl