Service Desk Employee (Technical support)

• Minimum HBO (higher professional education) work and thinking level.

• You have excellent command of Dutch, both spoken and written, because most of your customers speak Dutch. Additionally, you have a good command of the English language.

• You think logically and navigate software well, even without an IT background.

• You are curious, ask questions, and take initiative.

• You work in a structured and independent manner.

• Are you available for at least 32 hours per week.

Nice to have: experience in customer service, software/IT or a technical study, knowledge of APIs and similar connections, and German/French.

Do you enjoy helping customers with technical questions and improving things around you in the process? At Payt, you are the first point of contact for customers of our accounts receivable management software. Additionally, you will receive a lot of freedom to take on tasks that help Payt and our customers move forward.

Answering customer questions is the core of your work. Around that, the role is broad.

• You answer questions via telephone, email, and chat. For example, about an API connection that isn't working, a debtor who is not yet visible in Payt, or a dental practice that doesn't know how to handle a rejected claim from the health insurer.

• You solve most questions independently, clearly record agreements with customers, and take initiative yourself when you see that a customer can get even more out of Payt.

• You write and maintain support articles from our knowledge base and contribute ideas for new training, webinars, and the procedures surrounding the AI chatbot.

• You work closely with colleagues from implementation, so that customers are well-supported immediately after going live.

• You identify bugs and come up with improvements for our product. You hear daily what customers are running into or what they are missing, and that input forms the basis for what we continue to develop. For this, you work together with developers.

You don't have to meet every requirement. Are you enthusiastic and does most of it fit? Then we would love to get to know you.

You will start at the service desk by reading along and observing, and you will gradually take on more questions yourself. You will join a support team of 8 colleagues in Groningen, and our French customers are supported by a colleague in Lyon. The work is versatile, so many colleagues enjoy staying at the service desk. There are also options to grow: service desk employees at Payt have already become developers, product owners, and BI specialists.

• Salary indication from € 2,600 to € 4,000 per month based on 40 hours, depending on experience. For fewer hours, it applies pro rata.

• Hybrid working, with at least half of your time in the office.

• 27.5 vacation days based on 40 hours.

• A good pension scheme: Payt pays 80% of the premium and you pay 20%.

• The possibility to become a shareholder at Payt after 1 year.

• A public transport card and/or mileage allowance.

• A communal lunch at the office.