IT Service Desk Engineer

• 1-3 years of experience in an IT service desk or support role
• Strong knowledge of:
  • Windows 10/11
  • Active Directory
  • Microsoft 365
• Familiarity with ITSM tools (preferably Jira Service Management)
• Understanding of ITIL principles
• Excellent problem-solving and customer service skills
• Ability to prioritize tasks and perform under pressure

• ITIL Foundation certification
• Experience with Citrix, VoIP systems, or endpoint management tools
• Experience with compliance frameworks such as ISO or SOX

Hunter Douglas is the world's leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we've defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and commercial buildings globally.

We are searching for candidates that are driven, intelligent, creative, and entrepreneurial. By offering challenging and accelerated opportunities for growth, powered by a shared hunger for success, we create a space for your career to thrive. In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued. Our dream is to become the fastest growing, most loved, window covering company in the world. What's yours?

• Provide 1st and 2nd line support for hardware, software, and network issues
• Register, troubleshoot, and resolve tickets using Jira Service Management (JSM)
• Ensure timely resolution in line with agreed SLAs
• Manage joiners, movers, and leavers (JML processes)
• Ensure compliance with security policies and SOX requirements
• Deploy, configure, and maintain laptops, desktops, and mobile devices
• Provide support for patching, vulnerability management, and compliance activities
• Troubleshoot within Microsoft 365, VoIP, Citrix, and enterprise applications
• Maintain and improve knowledge base articles
• Identify opportunities for automation and process optimization
• Escalate complex issues to specialist teams and ensure a smooth resolution
• Collaborate with IT teams within EMEA

This role is based in Rotterdam. You must be located near the office location.

Fluent Dutch and English required.

We are looking for a proactive and customer-oriented IT Service Desk Engineer to strengthen our EMEA IT team, based in Rotterdam. As the first point of contact for IT support in the region, you will play a key role in delivering high-quality technical services and ensuring an excellent user experience.

This role is ideal for someone with a solid foundation in IT support who wants to grow in a fast-paced, international environment while working within ITIL-oriented processes and modern service management tools.

• Compliance with SLAs for incidents and service requests
• High customer satisfaction scores (CSAT)
• Strong first-contact resolution rates
• Contribution to and use of knowledge base content

• Working in a dynamic, international environment within EMEA
• Being part of a team that drives service excellence and continuous improvement
• Opportunity to grow your career within a structured ITIL-based organization
• Working with modern enterprise tools and technologies

If you are passionate about delivering exceptional IT support and want to make a real impact in a growing organization, we would love to hear from you.

Apply now and be part of our IT journey within EMEA.

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