Technical Support Specialist

• A one-year contract with the prospect of a permanent contract if performing well.
• A challenging job with plenty of opportunities to realize your ambitions within our company.
• An open culture where there is room to take ownership.
• Gross salary between 3011.22 and 4301.75 per 4 weeks - based on knowledge and experience.
• You will be working in a dynamic and informal work environment.

The Securitas Operations Center (SOC) is the innovative heart of the Securitas organization. In the SOC, the expertise of our employees, technology, and processes come together to provide Securitas with important information that is used to proactively and well-foundedly deploy the right action for our customers.

The SOC is not just an alarm center, but a complete solution for remote services. Within the SOC, we leverage all the information sources available to us. Think of our security guards, digital data, and international connections. We utilize all these different sources to provide preventive security. The Securitas Operations Center ensures expert security and remote services.

Within the Securitas Operations Center (SOC), the Customer Care, Technical Support Desk, Contract Administration, and Operational Administration teams work together to optimally serve our customers.
The demand for customized security solutions is increasing. This includes, among other things, technological remote security services, often in combination with hardware such as cameras, (fire) alarm systems, and intercoms.

We are looking for a driven Technical Support Specialist to strengthen our team. In this role, you are primarily responsible for providing technical support to installers during the connection, configuration, testing, and troubleshooting of technical problems with security systems.

Your duties include

• Supporting installers with the technical connection of security systems.
• Configuring mobile devices and complex alarm and camera systems.
• Providing telephone support to customers and installers during the testing of systems.
• Ensuring the correct technical handover of systems.
• Analyzing and resolving technical problems in existing projects or incidents, even when these occur on an ad hoc basis.
• Providing technical support within projects.
• Regularly collaborating with international colleagues within Securitas, using the English language.

In this versatile role, you will develop into an expert in the technical capabilities and services offered by the Securitas Operations Center.