Jobs in the Netherlands, in English.

Customer Care Specialist

Hybrid in Geldrop·Full-time·Added today (last checked 29 Oct)

Securitas UK

137 open roles

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Our summary

Work mode: Hybrid, Geldrop
Contract: Full-time
Languages: Dutch
Experience: 2+ years

This job advert was originally written in Dutch.

Requirements

What we're looking for

You are an energetic and service-oriented professional who can switch gears quickly and draws energy from customer contact.

We are looking for someone who:

Has at least 2 years of experience in a customer contact environment
Has HBO (higher professional education) level of working and thinking
Is strong in communication and has a pleasant telephone voice
Works analytically and solution-oriented
Is proactive and takes ownership
Switches quickly between different systems and tasks
Speaks fluent Dutch and has a good command of the English language

Pay & benefits

What you'll get

At Securitas, you get the chance to make a real impact on the customer experience.

You can count on:

Salary between €3,011 and €3,400 gross per 4 weeks (based on 40 hours)
Annual contract with a view to extension
28 vacation days on a full-time basis
Bonus scheme (AIP)
Company laptop
Growth opportunities within Securitas
Hybrid working (after the onboarding period, max. 1 day at home)

The role

Securitas is an international security organization with over 5,000 colleagues in the Netherlands and active in 44 countries. Our mission is clear: we help make your world a safer place. We combine craftsmanship, technology, and data to ensure security for our clients. At Securitas, every day you and your colleagues contribute not only to a safer world today, but also to the security solutions of the future.

What you'll do

As Customer Care Specialist

, you are the go-to point of contact for customers, suppliers and other stakeholders. You ensure an optimal service experience by handling questions, requests and complaints carefully and professionally.

You go beyond just answering: you analyze the question behind the question, identify opportunities for improvement, and actively contribute to ever-improving service delivery.

Your most important tasks

Answering customer inquiries via telephone, email, and chat
Asking follow-up questions to determine the actual customer need
Handling incoming complaints
Identifying bottlenecks and translating them into improvement initiatives
Actively contributing to the optimization of customer and service processes
Registering and following up on questions, complaints, and requests in systems
Collaborating with internal teams such as finance, sales, and operations on complex issues
Recognizing commercial opportunities within customer contact

Vacatureomschrijving

You work in a close-knit team of 6 colleagues where hard work is done, but where there is also room for humor and conviviality

Aanvullende informatie

Interested?
Can you see yourself in this role as a Customer Care Specialist? Apply directly and discover how you make the difference in our customers' service experience.