Service Manager

• A completed HBO (higher professional education) or WO (university) degree in Architecture, Civil Engineering, Urban Planning, Spatial Planning, Civil Engineering, Technical Business Administration, Technical Management, or a similar field.
• At least 5 years of experience in managing, designing, or directing design and advisory processes within complex construction, real estate, or infrastructure environments.
• Demonstrable expertise in stakeholder management, in which you successfully connect external advisors and internal clients.
• You are analytically strong, quickly bring structure to complex issues, and know how to translate interests, scope, and constraints into clear agreements and assignments.
• Skill in portfolio, capacity, and assignment management, including prioritizing tasks, monitoring progress, and supporting decision-making.

• € 5,231 to € 7,257 gross per month (scale 12).
• A 13th month.
• The possibility to work 4 x 9 hours with a 36-hour work week.
• An allowance for working from home of € 3.00 net per day.
• You will receive an iPhone from us.
• Possibility for a lease bike.
• An NS-Business Card that fully reimburses public transport travel to and from work.

These are just a few of our employment conditions that belong to this position (based on a 36-hour work week). Schiphol has even more to offer you. For the complete overview of all employment conditions, go to Employment Conditions - Working at Schiphol.

As a Service Manager within the Design Team, you ensure that design, advisory, and development processes within Schiphol Infrastructure run smoothly. You do this in close cooperation with the Design Leads in a compact team. You connect people, capacity, and quality so that design challenges are realized integrally and in a controlled manner. How exactly you realize this? That is up to you. We trust the way you build connections with other people. You will apply your talents to:

You are working on the future of one of Europe's most important airports. The design challenges you manage vary from terminal projects and landside design tasks to complex infrastructure and capacity projects. In doing so, you move continuously between strategy and design. You operate in a stakeholder field involving architects, advisors, project teams, and asset management, and you have a direct influence on the quality, feasibility, and future-proofing of Schiphol's built environment. In your role, you do not see just one project, but the entire development challenge of the airport.

You become part of the Design Team within Airport Development, where design quality, collaboration, and an effective deployment of expertise are central. As a Service Manager Design Team, you ensure that the design chain functions optimally and that the right expertise is available at the right time to make these ambitions a reality. Here, you work together on the airport of tomorrow. As a Service Manager Design Team, you ensure that the design chain functions optimally and that the right expertise is available at the right time to make these ambitions a reality.

• Managing the integral design chain and connecting internal stakeholders, architectural firms, and advisory partners into an effectively collaborating ecosystem that delivers on time and according to agreed quality standards.
• Directing the commissioning process by assessing project managers' requests for completeness, setting priorities, and organizing alignment with Design Leads so that the right expertise is deployed in a timely manner.
• Independently taking daily control of a large number of projects, from intake and scope definition to tender evaluation, commissioning, and financial processing.
• Contributing to professional client management by guiding design and advisory partners, making clear agreements, and steering towards effective collaboration and qualitative results.
• Continuously improving the quality of service provided to internal colleagues from various business areas and to external advisors such as architects and consultants.

• Working on the airport of the future. You will manage architectural and structural design challenges within one of Europe's most complex environments, where infrastructure, operations, commercial interests, and passenger experience converge daily.
• The Design Team works on the quality and cohesion of Schiphol's passenger areas. We ensure consistent design choices across projects and build a professional design organization with clear design principles, frameworks, and working methods for the airport of the future.
• At Schiphol, we work every day on innovation and improvement. In this way, we keep the Netherlands moving and create thousands of jobs and opportunities for people.

Schiphol connects your world. With the best people, we make travel safe and responsible. You contribute to this with your unique talents, such as the way you set your goals clearly and achieve them on time according to a good plan, and the way you connect people to achieve the ultimate result. In any case, for this position you have: