Financial Services Operations Manager (Network & Security)

• University-level working and thinking ability.
• Experience in managing teams within IT or security service delivery.
• Strong affinity with technology and the ability to combine content and leadership.
• Experience with complex enterprise environments and large corporate customers.
• Experience working within customer processes and customer governance.
• Strong communication and connecting skills; you move smoothly in a complex stakeholder field.
• Leadership focused on stability, quality, development, and clear direction.
• Ability to manage predictability, continuity, and high-quality service delivery in an environment with high requirements for privacy, compliance, and security.

Of course, as an employer, we also have a lot to offer you. This is what you get from us:

• A gross monthly salary of at least € 5,915 and a maximum of € 9,131, depending on your work experience, based on 40 hours.
• Fixed 13th month, part of which is paid monthly and part in January of the following year. Or, you can use it for a FLEX & BOOST goal of your choice! Click here to read more about it
• An annual individual and collective increase in accordance with our CAO
• € 1500 per year in availability budget that you may use at your own discretion for, for example, training, coaching, and courses
• Flexible days off: our colleagues may decide for themselves (in consultation with the manager) how they manage their leave
• Home office workshop to optimally set up your workspace at home, including a mobile phone & laptop, of course
• 50% discount on our products and services, so you can browse the internet, call, and stream affordably
• Good travel expense reimbursement: you receive full reimbursement for your public transport costs or € 0.23 per kilometer if you travel by car. Prefer to come by bike? Then you can claim our bicycle allowance of € 0.40 per kilometer
• Possibility to purchase a lease bike that KPN contributes to monthly (with an indefinite contract): from city bikes to e-bikes and from racing bikes to speed-pedelecs; you choose what you ride
• Excellent pension conditions: a total contribution of 25% of your pensionable salary, of which KPN contributes 17.5% and you 7.5%

Our belief in technology is great. This becomes even more powerful together with human contact, which is why we would love to meet you!

Want to know more? Contact our recruiter:

Adumobia Rogers via Email: adumobia.rogers-noteboom@kpn.com

At KPN, we have recruitment talent that works together smartly and thus wins. Therefore, acquisition in response to this vacancy is not appreciated.

Are you ready to take the next step in your career and do you want to contribute to the digital security of the Netherlands? With us, you connect not only people, but also systems, processes, and data. As a System Integrator, we ensure that all technological components work together seamlessly. This is how we help organizations stay one step ahead in a world that is digitizing at lightning speed.

Job Description
As Customer Specials Manager, you are responsible for the full range of services provided by the Tech Hub to the customer. You lead a dedicated customer team that operates within the customer's processes, tooling, and governance, thereby functioning as an integrated part of the broader ecosystem.

The team delivers and manages network and security expertise and services. In this role, you ensure stability, quality, and predictable service delivery in an environment with high compliance, availability, and security requirements.

You work closely with the Vertical FSI, with whom you structurally align expertise, customer processes, and management. This ensures consistency and efficiency across the entire customer chain. As Manager, you are the connecting factor that provides direction, sets priorities, and ensures that service delivery aligns with both the customer's operational reality and the Tech Hub's strategic frameworks.

Additionally, you play a key role in continuously improving and future-proofing the service delivery. In doing so, you combine leadership with substantive technical knowledge, allowing you to effectively manage quality, direction, and innovation within a complex IT and security landscape.

• Leading the dedicated customer team that operates fully within the customer's ecosystem.
• Responsible for the end-to-end delivery, staffing, and management of network and security services.
• Managing all service desk activities performed within the customer's processes and systems.
• Monitoring performance, SLAs, risks, compliance, and continuity of service delivery.
• Acting as the primary point of contact for the organization at operational, tactical, and executive levels.
• Structural collaboration with the Vertical FSI to seamlessly align expertise, customer processes, and governance.
• Coordinating collaboration with other domains within the Tech Hub, such as Networking & Security Services, DevSecOps, and Identity.
• Initiating and realizing improvements in processes, collaboration, quality, and scalability of service delivery.
• Ensuring predictable delivery, stability, and further development of all services within a strictly regulated customer environment.

Within this role, you operate in a broad and deep technological landscape, and you are expected to have sufficient substantive knowledge to provide direction and make the right choices:

• Firewalling & VPN: Palo Alto, Check Point, Cisco ASA
• Application delivery & load balancing: F5
• Internet access & security: Zscaler
• Networking: Cisco ACI, Nexus, NAC/ISE, WLC + Access Points, Infoblox, Equinix
• Other technologies and concepts: Tufin, Identity Management, private and public cloud concepts, routing & switching, SD-WAN, Infrastructure as Code, Ansible/Python, LiveNX, Sentinel, Splunk, and ServiceNow