Duty Officer Supervision

• You possess HBO (higher professional education) working and thinking level;
• Excellent knowledge of the Dutch language in speech and writing;
• You have extensive experience in a complex, operational, and service-oriented organization;
• You know what is happening in the port and work across departments to respond to it;
• You have knowledge and sound experience in the field of supervision and enforcement and are willing to obtain BOA authority. Or are willing to learn this where necessary.

• Great colleagues: With us, you not only work together with great colleagues but also enjoy (if you wish) a vibrant social life outside of working hours thanks to our diverse and active employee networks.
• Attractive, independent position: Own initiative is encouraged and your impact is immediately noticeable. This is your chance to make a legendary contribution to the largest port in Europe.
• Training and development opportunities: A wide choice of training and education to further develop yourself. You smart, we smarter!
• Vitality and well-being: Discount on your gym membership and fresh fruit at the workplace. Stay fit and feel like a legend.
• Competitive salary: Depending on your education and experience, we offer a starting salary of € 5,078 to € 6,063 gross per month based on 36 hours (semi-continuous shift) excluding an irregularity allowance of 20.61% in the semi-continuous shift.

• Career growth: In addition to an attractive starting salary, this position offers room to grow to a maximum salary of € 7,351 gross per month (36 hours), supplemented by future CAO increases.

• Travel allowance: Whether you travel by car, bicycle, or (first class) public transport, we provide an appropriate reimbursement.
• Flexible reward budget: 19.6% on top of your gross monthly salary, composed of holiday allowance (8%), thirteenth month (8.33%), vitality contribution (2.3%), and an extra budget (0.97%). You can have this budget paid out periodically or use it for, for example, a bicycle, extra pension contributions, extra leave hours, or additional training costs. Sustainable investment. Individual choice budget.
• Prospect of permanent employment: If we are mutually satisfied, you will receive a permanent contract after the first year.
• Excellent pension scheme: With ABP (career-average scheme), where we reimburse about 70% of the premium. Care for a legendary future.

We are looking for a motivated Duty Officer Supervision who, together with the Operations Manager and the Duty Officer Traffic, wants to manage the operational process of the Harbor Master from the Harbor Coordination Center (HCC).

In this relatively new role, you will get the chance to contribute to the quality and knowledge transfer within our organization. You will ensure coordination with the various internal departments. You are operationally and process-responsible for the Supervision and Port Security process and work closely with a team of professionals.
This also means we are looking for an experienced colleague who is a strong communicator and can collaborate well.

The Duty Officer Supervision position ensures more focus on quality, knowledge transfer, and coordination with the staff department regarding audits, permits, customer meetings, and dashboards. Together with the Operations Manager and the Duty Officer Traffic, you will manage the operational process of the Harbor Master from the Harbor Coordination Center (HCC) in an integrated and uniform manner. Your emphasis lies on the process of supervision and enforcement.

You will work in a semi-continuous shift pattern from the World Port Center on the Wilhelminakade and will regularly be present with operational colleagues in the harbor.

Core tasks:

• Managing a team of professionals and coordinating the supervision process in consultation with the duty manager.
• Acting as a point of contact for operational employees.
• Fulfilling the intermediary role between policy and operations.
• Participating in various meetings.
• Drafting and monitoring quality criteria.
• Directing various theme-based actions.
• (Co-)developing necessary tools and dashboards.
• Conducting customer meetings and maintaining contacts with stakeholders and chain partners.

For more information about our employment conditions, please look in our CAO

Competencies that we find important to be successful in this position:

Developing yourself and others: You can coach others on content, process and behavior; you listen well, ask critical questions and give confidence. You know your own strengths and weaknesses, feelings and needs and know how to deal with them effectively. You seek out assignments and activities that contribute to your personal growth, challenge others to develop themselves, and do not cling to your own approach but remain open to other ways of working.

Customer focus: You understand the (business) environment in which the customer operates, seek out the core of the customer's real needs, ensure that these are met, and dare to communicate difficult messages to the customer as well.

Quality focus: You plan your own work and that of others efficiently, maintain an overview of the work, recognize shortcomings in information, find the right balance between quality and efficiency, and intervene in a timely manner when problems and deviations arise.

Problem-solving ability: You are analytically strong and quickly get to the core of a problem. You critically consider possible alternatives and choose the most suitable solution (fit for purpose). You recognize good ideas and use them in your own approach.

Do you have any specific questions after reading the vacancy? Please contact our recruiter Francis via recruitment@portofrotterdam.com.