Project Management Officer (PMO)

• You have experience with project and contract administration;

• You can process quotes and assignments carefully;

• You have a sense for SLA management, agreements, and administrative follow-up;

• You have experience with capacity planning and/or resource planning;

• You understand how invoicing processes work;

• You can prepare, check, or interpret reports and KPIs;

• You work easily with CRM and ERP systems;

• You are proficient with Excel and reporting tools;

• You have an eye for data quality and good administrative organization;

• You actively think along about process optimization.

At theFactor.e, we are looking for a Project Management Officer (PMO) to join our team.

• Coordinating, prioritizing, and monitoring services within the agreed Service Level Agreements (SLAs).

• Ensuring correct administrative organization of projects, contracts, SLAs, and reports.

• Supporting project management, service, sales, and finance with administrative and operational processes.

• Monitoring the quality and currency of project, contract, and customer data.

• Identifying deviations in planning, capacity, contracts, or service delivery and discussing these with the appropriate stakeholders.

• Continuously improving, standardizing, and where possible, automating administrative processes and service delivery.

• Coordinating activities between customers, project management, and specialists, while monitoring progress, expectations, and made agreements.

• Coordinating and monitoring activities arising from Service Level Agreements.

• Prioritizing and aligning SLA activities with project management and development teams.

• Preparing, organizing, and conducting periodic service meetings with customers.

• Drafting, managing, and updating Service Level Agreements and associated documentation.

• Preparing monthly reports on KPIs and service delivery.

• Identifying and formalizing additional services or extra work in collaboration with project management and account management.

• Identifying recurring bottlenecks and initiating improvements in processes, working methods, or tooling.

• Preparing the monthly invoicing of SLA services.

• Monitoring contract renewals and identifying expiring agreements in a timely manner.

• Ensuring a good handover of projects to the management organization.

• Setting up new projects, assignments, and administrative processes.

• Converting approved quotes into executable assignments.

• Managing hour structures, products, cost centers, and project administration.

• Supporting hour checks and administrative corrections.

• Preparing project and SLA invoicing.

• Supporting capacity planning and identifying deviations between available capacity and made agreements in a timely manner.

• Preparing, automating, and managing reports.

• Managing project, customer, and contract data in CRM and administrative systems.

• Managing standard templates, manuals, and work instructions.

• Maintaining contact with software suppliers regarding administrative processes and tooling.

At theFactor.e, we believe in long-term collaborations. Our SLA customers rely on us for continuity, quality, and a partner who thinks proactively. As a Project Management Officer (PMO) , you are the linchpin in that collaboration, ensuring that the administrative and operational processes surrounding projects and services run smoothly. You support project management, service, sales, and finance by providing structure, monitoring processes, and ensuring that information, planning, and contracts are up-to-date and complete. Additionally, you are responsible for coordinating services within the Service Level Agreements (SLAs) of your own client portfolio. You are the fixed point of contact for customers during the management phase and ensure predictable, efficient, and high-quality service delivery. While the project manager focuses on customer value and collaboration, you focus on the continuity and quality of daily service delivery.

You are someone who brings overview, records matters carefully, and ensures that agreements are actually met. You love structure, work accurately, and get energy from processes that work correctly. Whether it concerns project administration, contract agreements, capacity planning, invoicing, or reporting: you ensure the foundation is in order.

You communicate easily with colleagues, customers, and other stakeholders. In doing so, you are service-oriented, clear, and connecting. You don't just think in terms of tasks, but also in terms of improvement: how can we work smarter, standardize better, and further professionalize our processes?

You are proactive, take ownership, and know how to set priorities when many things are happening at once. You keep a cool head, think in a solution-oriented manner, and ensure that others can rely on your work.

• You are strong in organizing, structuring, and planning;

• You work accurately and carefully;

• You think process-oriented and see where things can be smarter or better;

• You are a strong communicator and know how to connect people well;

• You are customer-oriented, service-oriented, and reliable;

• You take ownership and act proactively;

• You can collaborate well with different disciplines;

• You are stress-resistant and know how to set priorities;

• You contribute to continuous improvement and standardization.

• A salary between € 3.250,- & € 4.500,-, based on your skills, knowledge, and experience;

• 25 vacation days (based on 40 hours), with the possibility to purchase additional vacation days;

• Pension scheme;

• WGA scheme;

• Training budget;

• Hybrid working with a home office allowance;

• Home office setup;

• Lease bike scheme (with a permanent contract).

Moreover, theFactor.e is an organization where you can develop yourself, where you get the space to do exactly the things you want to develop further in, and where you can REALLY be yourself. In addition to your challenging duties, you will join a club of great colleagues. We have a monthly drink, and the staff association regularly organizes the best outings.

Do you want to come and strengthen our team as a Project Management Officer (PMO)? Then we would love to hear from you!

* Because most of our customers are Dutch, proficiency in the Dutch language is a requirement. Furthermore, we appreciate it if you live within a radius of 50-60 km of our office in Groningen.