Administrative Assistant Service & Facilities Office - Amsterdam

That is why you want to work as an Administrative Assistant Service & Facilities Office at NS

"No two days are the same in our team, we are always in motion!"

This is what you will do as an Administrative Assistant Service & Facilities Office in Amsterdam

As an Administrative Assistant Service & Facilities Office, you ensure that team managers are supported in their administrative tasks. You also ensure that your colleagues, such as conductors and train drivers, Safety & Service employees and Service Station staff, are provided with the tools they need to do their work well. This makes it a varied position. Thanks to your enthusiastic (open) attitude and responsible mindset, you are of invaluable importance in:

• You derive satisfaction from providing service to colleagues, such as lead conductors, train drivers, V&S employees and service staff (front office) and ensure that all administration surrounding the activities of these colleagues (such as requesting permits and equipment) is well organized (back office).
• A varied job with many different activities at your own location, but also ready to help at other locations.
• Together with the team, you ensure safety in case of emergencies and are ready for colleagues and customers.
• Supporting team managers in their administrative tasks, calendars and other management. Think of requesting train driver permits and reserving meeting rooms. These are the back office tasks.
• Supporting employees on service processes from the facilities office. Think of the issuance of passes and communication tools. These are the front office tasks.
• Supporting during evacuations of locations. You are part of the BHV (Emergency Response) organization; your role is the role of evacuator. These are the operational tasks.

• Your base location will be Amsterdam, but you are flexibly deployable within the cluster at other locations.
• Working in the heart of our operation means you will find yourself in a dynamic environment where our frontline colleagues (conductors and train drivers, Safety & Service and Service Station staff) and their managers are supported as well as possible and where you take care of your surroundings.
• It is important to set priorities. Your work consists of a fixed set of tasks, but unplanned tasks will regularly be added from your work as an Administrative Assistant Service & Facilities Office.
• Providing service means being visible to your surroundings. As a result, you will be found alternatively behind the desk or in the surrounding area.
• You work based on a roster and can be scheduled for early, late, and day shifts, including on weekends.
• You are part of the BHV (Emergency Response) organization; your role is the role of evacuator.

Over 1 million people use our yellow-blue trains daily. Our lead conductors, (safety &) service employees and train drivers are the face of NS and ensure that these travelers are transported safely, on time, and comfortably.

As an Administrative Assistant Service & Facilities Office, you will work at the Amsterdam location, but you are also flexibly deployable within the cluster at other locations. You will work together with one or more colleagues, but you must also be able to work alone.

The facilities office in Amsterdam falls under the Service and Operation (S&O) department. Currently, a reorganization is being implemented. This means that S&O is being pivoted towards a functionally managed organization and the facilities offices are becoming part of the S&O Business Office. You will be hierarchically managed from the S&O Business Office, the IVB Facilities Manager, and directly by the Cluster Facilities Manager. You will work within the facilities domain of S&O with a total of 30 facilities offices.

Working in a changing organization requires flexibility from you as an employee regarding your work and deployability. It is our ambition to be predictable in the services offered, where uniformity in opening hours and our way of working form the basis. Safeguarding our responsibility in the BHV organization is a matter of course for every employee. Additionally, working in a changing organization requires empathy towards your surroundings and the colleagues you provide support to.

• You possess at least an MBO 2 level diploma; preferably in secretarial or administrative work. If you do not have this education, you will follow an online course that must be successfully completed within one year.
• You have at least 3 years of experience in a versatile role such as support or service employee, facilities supporter or back office employee in which you handle various tasks and priorities, respond flexibly to unexpected situations, and perform both administrative and operational activities.
• You have demonstrable work experience in an administrative environment and therefore also have knowledge of MS Office 365 (including Outlook, Word, Excel, and PowerPoint).
• You know how to give the right attention to people, listen well, act respectfully within your responsibilities, and ensure a clear and effective handling of questions and situations. You hold the seven principles of service in high regard.
• You align your activities and attitude with what is most urgent at that moment, also during busy periods and when colleagues are hesitant, fitting the situation at different locations.
• You work in a concentrated and careful manner, so that the administration is correct and colleagues can continue their work smoothly.
• You have problem-solving abilities and see it as a challenge to solve problems on-site as quickly as possible.
• You are available for 32 - 36 hours of work per week.
• You are available for 8-hour shifts from Monday to Sunday between 7:00 AM and 10:00 PM. You work three full weekends out of eight.
• You work independently and have the organizational ability to plan and execute all shifts yourself. You are also able to independently fulfill the BHV task as an evacuator.
• With your excellent command of the Dutch language, you communicate clearly in speech and writing.

Working at NS means that you can make *the* difference in the dynamic world of sustainable mobility. You help keep the Netherlands accessible, for everyone. At NS, you get a lot of freedom. The possibilities to develop yourself are great. We promise you that no day is the same. And as one of the most beautiful employers in the Netherlands, we have even more to offer. For this position, including:

• A salary between € 2767,- and € 3676,- gross per month (scale 55) (based on 36 hours)
• 144 hours of statutory leave (based on full-time employment) + extra leave depending on age (at least one week).
• The possibility to exchange 3 Christian holidays for 3 non-Christian holidays.
• 3% end-of-year bonus, 8% holiday allowance, and an excellent pension scheme.
• Your train travel in 2nd class is free; travel in 1st class is possible with a small personal contribution.
• Your family travels for free during off-peak hours.
• Discount on European train travel once you have worked at NS for 1 year.
• Professional development opportunities
• A choice plan including, among others, a bicycle plan, extra pension accrual, or extra vacation days.
• Want to know more? Then view the NS collective labor agreement (CAO) here.

Apply directly (but no later than Sunday, November 15) via the application button. Within a few minutes, you will receive an automatic application confirmation. You will hear more about your application within one week after the closing date.

You can address your application to Daisy van Diejie, Corporate recruiter.

Any questions? Mail to Karin from our front office via: recruitment@ns.nl.

Would you prefer telephone contact? then call our front office at 088-6713666.

• An assessment may be part of the selection procedure.
• A background check, including a VOG (Certificate of Conduct), is part of the application procedure. Please also consider the signing of an integrity statement and a non-disclosure agreement.
• We believe it is important that everyone who works with us feels at home. You can see this in everything we do, and therefore also in our hiring policy. Read more here.