Product Owner ServiceNow Platform team

This is why you want to work as a Product Owner ServiceNow Platform team at NS

• You will co-determine the course of a business-critical ServiceNow platform that supports digital services within, among others, IT, HR, and Risk & Compliance.
• You do not work on a single individual module. Instead, you safeguard the technical foundation and cohesion of the platform upon which various domain teams build.
• You will receive a central role in weighing business needs, platform strategy, and technical possibilities. In doing so, you will work closely with developers, architects, other Product Owners, and stakeholders within NS.

The Central Platform Organization (CPO) is part of NS IT and is focused on collaboration and enablement of our IT and business colleagues. We provide IT services that form the foundation for an agile IT organization and positively impact the traveler. We do this with a focus on innovative products and services, such as workplace, platformization, Developer Journey, and Operations.

You work within the ServiceNow Center of Excellence (CoE). Here, you work together with the other ServiceNow Product Owners and under the leadership of the Product Manager ServiceNow. The CoE brings together the ServiceNow expertise within NS. Together, you work on the utilization, adoption, and optimization of ServiceNow within the organization.

In your role, you explicitly look beyond the boundaries of individual modules and domains. You bring different interests together and safeguard the choices necessary for a sustainable and cohesive platform.

At NS, we find diversity and inclusion important; it makes working together more fun and often improves the result. What your background or personal beliefs are does not matter: we are primarily curious about your vision on the role of Product Owner.

You combine knowledge of ServiceNow with ownership and strategic insight. You can dive into the content if necessary, but also maintain an overview. You understand different interests and know how to translate them into clear choices and priorities.

Experience as a Site Reliability Engineer or in a similar role.

• You possess HBO or WO working and thinking levels, acquired through education and/or relevant work experience, and have at least 3 years of experience as a Product Owner or in a comparable role.
• Sound knowledge of the ServiceNow platform. You understand, among other things, the data model, workflows, integrations, CMDB, CSDM, and the release policy.
• Knowledge of platform architecture, ITIL, and service management processes, as well as topics such as security, compliance, and performance within SaaS platforms.
• Strong stakeholder management and the ability to translate strategic goals and business needs into clear choices for the platform.
• The ability to take a multidisciplinary team along, provide direction, and stimulate collaboration and knowledge sharing.
• Persuasiveness and good communication skills in Dutch and English.
• Ideally, you have relevant certifications that align with this role, such as ServiceNow Certified System Administrator (CSA) and Certified Scrum Product Owner (CSPO) or Professional Scrum Product Owner (PSPO). Do you also have the ServiceNow Certified Platform Owner Professional (CPOP)? Then that is a great bonus. For us, what matters most is that you have the knowledge and experience to think along and provide direction at the level of this role.

At NS, we work with the following three behavioral characteristics: speaking up, courage, and readiness to change. For this function in this team, the emphasis lies on readiness to change. You are open to new possibilities and look critically at their value for NS. You dare to adjust course when necessary. At the same time, you do not lose sight of the stability, security, and cohesion of the platform. In this way, you help the platform and the team move forward step by step.

New possibilities within ServiceNow follow one another quickly. You quickly make relevant developments your own and investigate what they can mean for NS. You learn from experiences and feedback and apply these insights to the roadmap, prioritization, and collaboration.

In this way, you not only continue to develop yourself, but also help the platform and the team to remain agile and deliver sustainable value for NS.

Working at NS means that you can make *the* difference in the dynamic world of sustainable mobility. You help keep the Netherlands accessible, for everyone. At NS, you get a lot of freedom. The possibilities to develop yourself are great. We promise you that no day is the same. And as one of the most beautiful employers in the Netherlands, we have even more to offer. For this position, including:

• A salary up to €7,515 gross per month (scale 61) (based on 36 hours - grading is based on work experience).
• A 36-hour work week.
• 144 hours of statutory leave (based on full-time employment) + extra leave depending on age (at least one week).
• The possibility to exchange 3 Christian holidays for 3 non-Christian holidays.
• 3% end-of-year bonus, 8% holiday allowance and an excellent pension scheme.
• Your train travel in 2nd class is free; travel in 1st class is possible with a small personal contribution.
• Your family travels for free during off-peak hours.
• Discount on European train travel once you have worked at NS for 1 year.
• Professional development opportunities
• A choice plan including, among others, a bicycle plan, extra pension accrual, or extra vacation days.
• Want to know more? View our employment conditions and collective labor agreement (CAO).