Service Support Specialist

• The most fun job in the world of maritime cranes and construction machinery, full of challenge and variety;
• An attractive salary;
• Excellent employment conditions including, among others, a year-end bonus and an excellent pension scheme;
• 23 vacation days and 13 ADV days;
• A lot of freedom in organizing your own work;
• You will receive intensive guidance to become familiar with our products, working methods, and customers in a short time;
• The support of an enthusiastic service team in the Netherlands;
• You will receive a long-term and excellent future perspective in an innovative environment;

• You possess an EU passport in connection with the requirements regarding work permits within the European Union.

Are you administratively strong, do you work accurately, and do you like to maintain an overview in a dynamic technical environment? Then we are looking for you!

As a service support specialist, you ensure that our service organization runs smoothly administratively. You process service activities correctly and timely, support the planning, ensure reliable data and reports, and handle invoicing. In doing so, you make an important contribution to the efficient deployment of our service engineers and to high customer satisfaction.

Together with your direct colleague, you are the administrative hub within our service organization in Amersfoort. You maintain the overview on an administrative level, monitor progress, and signal in a timely manner when information is missing or processes are at risk of stalling.

Although administration forms the basis of your role, no two days are the same. You switch between colleagues, customers, and suppliers, ensuring that everyone can rely on up-to-date and correct information.

• Checking and processing working hours administration and service reports;
• Supporting the service planning;
• Managing and keeping the service and planning system up to date;
• Preparing reports and processing monthly statements;
• Handling invoicing and the booking of service activities;
• Managing customer and service data;
• Coordinating and registering training, certifications, and leave;
• Maintaining contact with customers, suppliers, and internal departments;
• Signaling deviations and bottlenecks in the service process;
• Supporting audits, contract management, and SLA reporting;
• Handling business travel, correspondence, and archiving;
• Thinking along about improvements in administrative processes.

You work independently, structured, and carefully. Even when it is busy, you maintain an overview and continue to communicate clearly. You take initiative, think in solutions, and find it natural to provide good support to colleagues and customers.

Liebherr-Nederland B.V.

Beeldschermweg 2

3821 AH Amersfoort

Netherlands (NL)

Marjoleine Visser

+31334500200

+31645828738