Patient Registration & Healthcare Costs Service Point Employee

Are you service-oriented and do you enjoy communicating? Do you want to think along about the future of this team? Are you proactive and do you love patient contact? Then this position is truly for you!

As an SP&Z employee, you are ready to answer questions from patients and colleagues. You support colleagues in the team with all occurring tasks. Your work week will certainly include the following tasks:

• Registering and changing patient data via telephone/mail/face-to-face and answering questions (and/or complaints) from patients regarding their data, insurance, hospital costs and/or bills. A question from a patient that you might expect, for example: "Why am I paying a deductible from last year for a visit that took place this year?"

• Back-office tasks, such as checking the registration of patient data.

• Further professionalizing the team in collaboration with the senior employee and team leader. Think of this as co-developing standardized information.

• Participating in meetings where you provide an active contribution to the team.

You are part of the Patient Registration & Healthcare Costs Service Point team. Over the past few years, the team has developed from a registration office into a full-fledged service point. The team is part of the healthcare administration cluster. Currently, there are seven employees.

Our work takes place in the outpatient clinic where the patient registration desk is located, as well as in an office for our back-office tasks.

As a team, we inform patients and colleagues about everything related to patient, invoice, and insurance data, whereby we hold patient-friendliness in high regard.

• An MBO/HBO level of work and thinking;

• At least 2 years of relevant work experience;

• You are socially skilled and can empathize well with the patient and colleague;

• You are flexible and enjoy solving ad-hoc problems;

• Excellent analytical/process skills;

• Affinity with ICT, including Microsoft Office. Knowledge of Epic and Excel is a plus.

Do you meet these job requirements? Then we will go for you!

Depending on education and experience, the salary is at least € 2,771 and at most € 3,807 gross per month for a full-time appointment. This salary is exclusive of holiday allowance and a year-end bonus of 8.3% of your gross annual salary.

This concerns an employment contract of 1 year for an average of 14 hours per week in accordance with article 2.4.2 Cao umc, being a temporary contract preceding an employment contract for an indefinite period as referred to in paragraph 3 of article 2.3 Cao umc.

At Maastricht UMC+, we ensure that you have everything to make your contribution to ultimate care. The right employment conditions belong with that. Read here what we offer you.

For more information about the position or the training and career opportunities, please contact Eline Delahaye, reachable at tel. 043-3876852 or via e-mail eline.delahaye@mumc.nl.

For information about the application procedure, follow this link. General information about employment conditions and working at Maastricht UMC+ can be found here. Unable to find the answer to your question? Then contact the Recruitment team.

Applications for this vacancy can be submitted up to and including 15 November.

We recruit our candidates ourselves and do not work with external agencies for this vacancy.