Service Advisor in Amsterdam

• A salary based on 38 hours, matching your experience.

• Working 40 hours? Then you can choose between accruing ADV hours or having them paid out.

• With full-time employment, you accrue 104 ADV hours per year.

• 24 vacation days, with the possibility to purchase 2 extra weeks.

• 8% holiday allowance, paid monthly.

• Pension via BPF Metaal & Techniek. Louwman pays 17.7% and you pay 10.28%.

• A travel allowance of € 0.23 per kilometer by car and € 0.30 per kilometer by bicycle.

• Staff discount on, among other things, cars, leasing, bicycles, and water sports.

• Collective insurance with discounts.

• Training and courses via our digital learning environment.

• A referral bonus of up to € 1,250 net.

Are you customer-oriented, administratively sharp, and do you know how to ensure service, maintenance, and repair requests run smoothly?
As a Service Advisor at Louwman BYD Amsterdam, you are the point of contact for customers throughout the service process. You inventory customer inquiries, translate these into clear workshop orders, and ensure that customers remain well-informed about appointments, work performed, costs, and next steps.

You work with the electric and plug-in hybrid models from BYD and interact daily with customers, mechanics, and workshop planning. You create job cards, coordinate work, monitor progress, process customer, vehicle, and work data, and ensure correct administrative completion. A varied role in which customer contact, technical reception, planning, and accurate administration come together.

As a Service Advisor, you handle customer inquiries regarding service, maintenance, and repair. You determine which tasks are necessary, make clear agreements with the customer, and ensure that the workshop has the correct information. In doing so, you take planning, capacity, parts, warranty, and administrative processing into account.

Furthermore, you will be involved in:

• inventorying customer inquiries regarding service, maintenance, and repair;

• drafting and processing job cards and appointments;

• coordinating the planning with the workshop and monitoring progress;

• checking and recording customer, vehicle, and work data;

• informing customers about work performed, costs, warranty, and next steps;

• handling invoicing, administrative completion, and any warranty or insurance documentation.

BYD is a leading global manufacturer of electric vehicles and battery systems. With innovative technology and a wide range of electric and plug-in hybrid models, BYD works on the mobility of the future.

As part of the Louwman Group, we represent BYD in the Netherlands. At Louwman BYD Amsterdam, you will work with modern vehicle technology, a growing automotive brand, and colleagues who want to build a strong service organization together.

We find it important that customers are well helped and that colleagues can count on each other. As a Service Advisor, you play an important role in this.

Then respond quickly and send us your CV via the apply button! Should you have any questions, please contact Yorg Lelieveld via 06-1160 1335 or y.lelieveld@louwmangroup.nl.

Acquisition in response to this vacancy is not appreciated. We prefer to do the recruitment ourselves!

Are you experienced in automotive aftersales? Arrange workshop appointments, help BYD customers, and keep the service process running smoothly at Louwman BYD Amsterdam.