Customer Service Representative

Do you have excellent communication skills and do you always strive to exceed customer expectations? Then you are our match!

Our vacancy: Customer Service Representative

No two days are the same in this role. You are part of a team and you work for renowned customers (mostly (petro)chemistry).
You organize and monitor the transport, VAL, and/or storage process for the customer and you maintain daily contact with them regarding operational matters. You process inbound or outbound orders accurately and timely in the WMS system and you ensure transport and customs documents are in order. Any discrepancies you encounter in the WMS system, you register and correct within it. Additionally, you are alert to the wishes and needs of customers and you identify possible improvements.

In this role, you are part of the Customer Services department of De Rijke Warehousing B.V. and part of accelerating value for the customer!

What do we find important?
Collaboration - Customer focus - Sense of responsibility - Flexible - Stress-resistant - Solution-oriented - Proactive attitude

And more.....

• In possession of a completed MBO level 4 qualification, with at least 2 years of relevant work experience.
• Or you are a starter with a completed HBO education (Associate Degree or Bachelor), for example in logistics or business administration, with at least 1 year of relevant work experience.
• You possess excellent communication skills in Dutch and English.
• Due to the limited accessibility by public transport to our Botlek Rotterdam location, you are in possession of your own transport.
• Experience with BluJay is a plus.

Who are we?
De Rijke is a family business where we work hard to be successful. For us, everything revolves around optimally facilitating our logistics customers. With effective technological applications and resources, but above all through a service-oriented attitude.
We believe that together we can achieve the most favorable result. Working with employees, customers, and partners in the chain, we work towards the same goals and the best execution, while not losing sight of our living environment.
And when things are less prosperous, that is exactly when we are there for our employees and customers. We value long-term and personal relationships. That is only possible if we all continue to invest.
Personal development is important, with the employee themselves in the driver's seat. We learn from each other, for example through internships and projects or training and education. We work as a team to achieve our collective ambitions.

Whoever wants to, is always in motion!

What do we offer you?
You will be working on the Shannonweg in Rotterdam Botlek, a workplace with attention to job satisfaction and sustainable employability. A monthly contribution for certain forms of sport & exercise is included. Through our De Rijke Academy, you can acquire a lot of knowledge but also transfer your knowledge.

In accordance with our salary scheme, the starting salary is at least € 3,360.00 gross per month. Depending on your knowledge and work experience, this may be higher.

Furthermore, you will receive a contribution towards travel expenses and a great pension scheme in accordance with the CAO Beroepsgoederenvervoer. Additionally, we have a supplementary employment benefits scheme.

Do you want to further develop yourself? If you show the right motivation and capabilities, we offer you the opportunity to grow into a Teamleader Customer Service within a few years.

Does all this appeal to you?
Then we would love to receive your application, and do not forget your motivation, via the application button. For this position, it is necessary that you live in the Netherlands and are entitled to work in the Netherlands.

Do you have any questions about the vacancy? Please contact one of our colleagues from the Human Resources department via 088-045 4481. They will be happy to tell you more about this vacancy!

De Rijke: always in motion!

Would you like to know more about our services, locations, and what drives us? Then visit our website https://derijke.com/nl and follow us on LinkedIn.

WE LIKE TO DO ACQUISITION OURSELVES OR VIA OUR PARTNERS!