Customer Support Representative

• Completed MBO 4 education (a direction in technology or chemistry is a plus);
• You are customer-oriented and goal-oriented, communicate concretely and clearly, and are a good listener;
• You have a good command in word and writing  of the Dutch and English languages;
• You are flexible, stress-resistant, solution-oriented, and have the ability to switch gears quickly and empathize;
• You are focused on collaborating with your colleagues;

• Experience as an environmental specialist, or as a laboratory technician, and/or experience with LIMS and CRM is a plus;

• A market-conform salary;
• Excellent secondary employment conditions, such as a pension scheme and a discount on health insurance;
• 25 vacation days and 8% holiday allowance;

Eurofins Scientific is an international listed life sciences company that provides its customers with high-quality laboratory testing and advisory services. Eurofins is a global market leader in bio-analytical testing for food, water, environment, cosmetics, pharmaceuticals, and contract research for agro science. Our people at Eurofins make a significant contribution to global themes including environment, food safety, and overall health.

Eurofins consists of approximately 65,000 employees worldwide, spread across 950 hyper-modern laboratories, and is active in 59 countries.

The accredited laboratories of Eurofins Environment offer an extensive range of chemical, physical, and biological analyses in all environmental matrices in the Netherlands. Through years of experience, they possess extensive knowledge in the field of both routine analyses and non-standard analyses, including analyses of special compounds and micropollutants. Eurofins is a market leader in the field of specialist research; clients include water quality managers, Rijkswaterstaat, provincial and municipal governments, environmental consultancy firms, industry, and contractors. Approximately 600 motivated experts manage the process from sampling to the digital reporting of the analytical results. Analyses primarily take place in the large laboratories in Amsterdam (Eurofins Omegam) and Amersfoort (Eurofins Analytico).

You will become part of the customer support team, consisting of 12 driven and energetic employees, and will be managed by Heleen, the Department Manager. You are co-responsible for realizing optimal service to Eurofins' (inter)national clients. Together with your colleagues, your goal is to relieve customers of their worries, and you advise the customer on, among other things, the possibilities of our digital portal, our analysis packages, pricing, and our logistical service. You closely follow the ongoing orders of the customers and guide them through various processes and departments.

You are also responsible for the handling and processing of all incoming questions and comments both by telephone and by email,  the correct handling of complaints within the specified timeframe, providing (partially automated)  reports and documentation in the CRM system, performing general administrative tasks, and contributing to improvements in the field of Customer Support. You are a go-getter! You are flexible regarding working hours. Startup problems in the morning, or an early bird? Much is possible regarding working hours; you can start or end the day for us.

In short: you are the face and the voice of Eurofins to the customer and are the first point of contact for the customer, various laboratories, and sales throughout the process.

We are looking for a friendly and motivated colleague who is the pivot between our customers and our company. In this position, you are the face to and from our clients. For the Barneveld location, we are looking for a:

Customer Support Employee (full-time)

The Customer Support department is operational between 08:00 – 18:00 and is the first point of contact for our clients at home and abroad, the account managers, the various laboratories, and our own transport service. In this role, you are the indispensable link between the various customer segments and the laboratory services that we provide.