Consumer Team Manager

As Consumer Team Manager in Groningen, you lead a team of approximately 22 colleagues. You focus not only on processes and figures, but especially on the colleagues: their trust, their collaboration, and their job satisfaction. You are truly a part of the team, but are also able to maintain perspective when decisions need to be made.

• Maintain calm, trust, and positive energy within the team.
• Continue building a safe, open working atmosphere in which colleagues enjoy working together.
• Provide coaching and connecting leadership to 22 colleagues within Consumer Operations.
• Translate strategic plans into clear direction and structure in daily work.
• Involve employees in changes and create enthusiasm for improvement.
• You lead approximately 22 colleagues in Groningen and ensure an open, safe, and constructive working atmosphere.
• You employ a relaxed leadership style, but always link this to clear frameworks and agreements.
• You actively show trust in colleagues and know how to continuously stimulate, motivate, and challenge them.
• You make figures, performance, and processes transparent and translate these into concrete improvement actions.
• You maintain calm, connection, and trust within the team.
• You stimulate ownership, proactivity, and collaboration within the team.
• You involve colleagues in changes and know how to turn resistance around in a positive way.
• You motivate and inspire, even in challenging situations.

You listen, ask questions, create openness, and bring structure where it is needed. In doing so, it is essential that you are accessible, yet communicate clearly to all levels. At the same time, you make performance transparent, translate strategic plans into concrete actions, and guide the team in an organization that is in full development. You do not shy away from making decisions, even if they are not popular, and ensure that these are clearly communicated at all times. With your coaching leadership and approach, you help colleagues grow and maintain positivity on the work floor.