Automotive Service Advisor

About Lucid

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid's proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our "Compromise Nothing™" approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.

We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what's possible and shape the future of mobility.

As a Service Advisor, you are the first point of contact for our customers in the Lucid Service Center. You guide customers throughout the entire service process and ensure they experience the premium service they can expect from Lucid.

You discuss which maintenance or repair tasks are required, ensure clear and complete work orders for our technicians, and keep the customer well-informed throughout the process. Upon completion, you ensure a professional handover of the vehicle.

We are looking for someone who is customer-oriented and a strong communicator, picks up new things quickly, and enjoys working in a dynamic environment where quality and customer experience are central.

• You welcome customers and ensure an excellent customer experience from the very first contact.
• You guide customers throughout the entire service process and ensure it is clear what is happening with their vehicle.
• You perform the vehicle intake, discuss the complaint or service need with the customer, and inspect the vehicle.
• You translate the customer's information into a clear and complete work order for our technicians.
• If necessary, you coordinate technical tasks and possible solutions with the technicians.
• You ensure that repair orders and customer inquiries are correctly recorded in our systems.
• You discuss the required work with the customer and provide clear information regarding expected costs and turnaround times.
• You follow vehicles throughout the entire maintenance and repair process and proactively keep customers informed.
• Before the vehicle is returned, you check whether the work meets Lucid's high quality standards.
• You handle invoicing and payment processing.
• You provide a professional vehicle handover, during which you clearly explain the work performed and answer any questions.
• Where necessary, you provide support with scheduling appointments, telephone customer contact, and follow-up after completed work.
• You build strong and long-lasting relationships with our customers.
• You share our passion for electric mobility and for changing the automotive industry.

You work in an environment where premium service and advanced EV technology come together. Lucid is further expanding its European service organization, meaning you will not only work according to existing processes but also have the opportunity to help build and improve them.

You work daily with customers who have high expectations of both their vehicle and the surrounding service. Therefore, this is a great role for someone who wants to combine automotive, technology, and personal customer contact.

Lucid Motors is committed to maintaining a safe and trustworthy environment. As such, a background check may be required during the hiring process. This will be performed in line with European data protection laws, and candidates will be informed and asked to provide consent before the check is conducted.

Compensation & Benefits: Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays, paid sick leave; and a 401(k) retirement plan. Hourly/non-exempt employees accrue up to 120 hours paid time off, and salaried/exempt employee accrue up to 160 hours paid time off. Eligible employees may also participate in Lucid's equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.

Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.

Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations <@> lucidmotors.com. This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website.

Candidate Data Privacy: By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice.

To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.